Care Navigator

We are looking for customer focused individuals, ideally with some primary care experience to work as a Care Navigator for our client in Bracknell. As a Care Navigator you will be answering telephone calls from patients to reach the most appropriate outcome for their care need.

This is a busy role, in a team of 16. There are excellent opportunities to progress with the company. The role is based on 4 sites around Bracknell, so ideally you will be a driver.

Key Responsibilities

• Answering all incoming patient calls
• Using integrated systems to-
  • Book appointments with the appropriate clinician
  • Signpost patients to alternative services or information sources
  • Dealing with patient queries, primarily over the phone
• Administration duties and data entry
• Rota'd time of front desk at each site dealing with walk in patient appointment requests/other queries and/or requests

Key Requirements

• Previous primary care experience is desirable however experience within a customer service or call centre environment is also suitable
• Good communication skills
• Good customer service skills with a polite and personable manner
• Strong organisational skills with an ability to follow procedures and multitask

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.