Care Co-ordinator

About the role

Care 1st Homecare has been established for 18 years. Due to our continued success and expansion, we are seeking to recruit an additional Care Coordinator to join our busy team in Bristol.
The Care Coordinator role is a pivotal role within the team. Working closely with the management team, you will coordinate our talented Care Workers to ensure we are meeting the needs of the vulnerable clients we support.

In this challenging but rewarding role, you will ensure that our Care Workers are appropriately rostered and allocated to clients so that care is delivered on time, safely and in line with clients care plans. You will need to balance the varying needs and locations of our clients with the availability and skill set of our care workforce, to optimise our schedules and ensure we are delivering high-quality, efficient care.

Role responsibilities:

• Roster Care Workers to ensure there is sufficient cover to deliver timely care that meets our clients’ varying needs, ensuring consistency and efficiency
• Monitor the allocation of hours to Care Workers to ensure we are meeting contractual obligations, whilst also supporting their work/life balance
• Arrange cover for sickness, absence, holidays and emergencies
• Process changes to clients’ care and support needs, updating the workforce, rotas and internal systems to ensure all changes are accurately recorded and communicated
• Process new client referrals for care and support promptly and effectively
• Work with the Registered Manager to ensure we are recruiting and retaining Care Workers that have the availability and skill set to provide high-quality, reliable care that meets the needs of our clients
• When required, take part in the out of hours on-call rota.
• Work with the office team to maintain up to date electronic records
• Liaise with clients, their families and other professionals to ensure clients are receiving appropriate care at all times
• Handle enquiries from clients, Care Workers, the Local Authority and providers, escalating matters to the management team in a timely manner when needed
• Build positive working relationships with internal and external contacts
• Maintain confidentiality at all times, adhering to Company policies and procedures
• Support the management team with training and quality assurance tasks, in addition to general office tasks and administration

Role requirements:

• Excellent computer literacy skills
• Previous experience working in health or social care, ideally in a Care Coordinator role
• Knowledge and understanding of CQC regulations and standards
• A practical, methodical and holistic approach to problem solving
• The ability to multi-task and prioritise in a busy, fast paced environment
• Flexible and able to adapt to frequent, rapid changes
• Excellent communications skills – to be able to talk to both Clients and Care Workers
• The ability to work well as part of our team, supportive and approachable
• Professional approach, with a keen eye for detail
• Passionate about delivering outstanding care to new and existing clients, and supporting new and existing Care Workers.

Additional Information

• This role is subject to an Enhanced DBS disclosure.
• This role is office-based at our branch in Bristol.
• Care 1st is a family-owned care company, providing both visiting and live-in care across the South West. Founded in 2005, Care 1st was created to provide an alternative to residential and nursing care. Today, the CQC registered service works closely with local authorities, the NHS and private clients to provide care to members of the community who need a little extra support.
• The company’s directors, Kay and Frank, have also applied their wealth of industry experience, and their personal approach of care and its challenges, to develop their own care management platform – OneCare. It is the only genuine, single-platform home care management software built by active care providers for other care providers.

As an employer, they value trust and commitment to both the company and their clients. In return, you’ll receive a generous benefits package, training and development opportunities.

Location: Shirehampton Road, Bristol, BS9 1DW
Contract: Permanent, Full time
Salary: £11.50 per hour
Benefits: 28 days holiday (inclusive of bank holidays), pension, mileage contribution

REF-212 547