Care/Clinic Administrator 24 days A/l Great benefits

Are you passionate about providing Care advice and scheduling clinics? Do you have exceptional administrative and communication skills? If so we have the ideal role for you.

This position is working for a reputable professional medical organisation, in the centre of the beautiful city of Canterbury, close to local shops and food outlets to enjoy or a walk by the canal and Cathedral on your lunch break.

Please find all the details below:

Job Title: Care/Clinic Administrator

Hours: Monday - Friday, 9am - 5:30pm

Salary: £23,000 - £24,500

Hybrid: 1 day working from home, once you pass your probationary period

Location: Canterbury, Kent, close to public transport

Excellent Benefits:

• Enhanced annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back an additional 4 days.
• Well-being days.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Birthday lie in.
• Free breakfast, including 'Pastry Mondays'.
• Funded social events.
• Staff well-being bursary scheme.

Your duties as a Care/Clinic Administrator would be to:

• Answer external telephone/email enquiries from potential clients, their families/relatives, and external organisations such as schools, care agencies, local authorities etc.
• Ensure email enquiries are answered within 48 hours of being received.
• Provide and relay knowledge and information in a professional and inviting manner in line with the best customer service goal.
• Understand the pricing structure and payment options and to be able to relay this to clients.
• Contact clients/parents to arrange pre-assessment and assessment appointments.
• Raise invoices and send these to clients using financing software.
• Send out appointment confirmation email/letters.
• Prepare clinics.
• Carry out 'technical calls' for online assessments ahead of the scheduled appointment and ensure all correct links have been sent to relevant parties.
• Carry out audits against key performance indicators (KPIs) in collaboration with contract coordinators.
• Carry out regular checks on caseload ensuring clients are pushed through the process in a timely manner i.e. chasing schools for paperwork etc.
• Carry out audits in relation to enquiry and referral data.
• Input data into spreadsheets when required.
• Take payments via card machine and logging payments onto financing software (Xero).

Skills/experience required:

• Experience of working within a customer focused administration role
• Previous experience working within a Doctors surgery/clinic/Medical/Hospital/GP/111 or similar environment is preferred
• Ability to work under pressure whilst maintaining a calm professional demeanour
• Committed to providing the best quality service and achieving the highest standards of client care.
• Outstanding communication skills and the ability to communicate with diverse groups of individuals.
• Able to establish and maintain productive professional relationships with colleagues

Next steps:

If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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