Call Handler/Customer Service Operative

Are you customer focused? Are you a great communicator? Do you love speaking with people on the phone?

If you answered yes to the above then we have a client with a fantastic opportunity to be an essential part of a team working.

The Role:

As a call handler/customer service operative you will be assisting residents with their issues, answering calls and booking appointments for our operatives to visit their properties and undertake works (plumbing/electrical faults etc..)

This will include:

• Answering incoming calls from residents with regards to repair issues
• Understanding and diagnosing repair requests
• Managing incoming repairs inbox and allocating repair works appropriately
• Scheduling work for operatives to attend properties and undertake works

About You:

• Solid customer service background
• Excellent communications skills, able to liaise effectively at all levels
• Able to build solid working relationships with customers and contractors
• Excellent organisation skills
• Good attention to detail
• A positive "can do attitude"
• Able to work in a fast paced and often pressurised environment
• Computer literate, a good knowledge of Microsoft applications

Monday to Friday: Full Time 08.30-5pm