Call Centre Advisor

• Middlesbrough centre (no parking)
• Hours 9-15-5.30pm Mon-Fri
• Fully office based
• 12 Months Fixed Term Contract
• Our client is holding assessment centre on Tuesday 9th April 2024 between 9:30am-12pm
• You need to have been a resident in the UK for 3+ years for a criminal records and credit reference checks

?Our client is an award winning and leading independent pensions consultancy, and they are now looking for Customer Service staff for their busy contact centre team.

We are ideally looking for candidates who have previous experience in a contact centre role where you were handling large volume calls.

The Role

• Handle a high volume of inbound calls in a professional and timely manner, ensuring customer satisfaction.
• Understand customer's needs and provide appropriate solutions or alternatives to meet their requirements.
• Accurately record and maintain customer information and interactions in a centralised database.
• Deliver first-class customer service at all times, maintaining a positive and friendly demeanour.

The person:

• Previous experience in contact centre
• Must have the right to work in the UK and have no CCJ's
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions.
• Demonstrated organisational and planning skills, allowing you to manage multiple tasks and prioritise effectively.

?In return our client offers:

• Competitive salary
• Participation in a Discretionary Bonus Scheme
• 25 days holiday
• A set of core benefits including pension plan, life assurance, employee assistance programme, access to a qualified, practicing GP 24 hours a day, 365 days a year
• A comprehensive range of voluntary and flexible benefits to suit you and your lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers.