Business Travel Consultant - Galileo

Are you an expert in using GDS Galileo?

Do you have experience as a Business Travel Consultant?

We are currently recruiting for a Travel Management Company in London who are looking for a Business Travel Consultant to join their growing team. You will be servicing a portfolio of SME and HNWI clients using Galileo. They are offering a competitive starting salary and fully remote working.

DUTIES:

• Deal with enquiries including complex itineraries received by phone or email from start to finish including flights, accommodation, car hire, rail and ancillaries.
• Offer the best solution for each customer whilst optimizing profit opportunities.
• Provide quotes, book, issue tickets and reissue tickets for all fares worldwide (including published fares, nett fares, CAT35 fare, route deals), as well as refunds using Galileo.
• Manage queues and issue tickets prior to deadline, as well as handle schedule changes from airlines and amend itineraries according to clients' changes.
• Provide solutions and advice to clients in an efficient and professional manner delivering a premium quality, ruthlessly efficient service experience that is both consistent and reliable and aligned to the attributes of the Company brand.
• Ensure all company and traveller profiles, policy and quality control scripts are up to date.

EXPERIENCE REQUIRED:

• Experience working on Galileo is essential
• Excellent fares knowledge including manual fare construction
• Competency in all ticketing processes including re-issues, revalidations and refunds
• Knowledge of international travel products, geography and current affairs
• Knowledge of ancillary services
• Good written English with the ability to write professionally to customers
• Strong interpersonal skills with the desire and ability to develop others
• A drive to solve problems for customers and team members
• A high level of professionalism and flexibility and a strong work ethic

THE PACKAGE:

• Starting salary of £29,000
• Fully remote working

INTERESTED?

To apply for this position please Click 'apply' or email your CV to