Business Support Officer Homelessness

We have a fantastic opportunity a Business Support Officer within the Homelessness team at Tameside Council. This is a full-time temporary role for the next 6 months, with the possibility of extension.

What is the role?

Tameside Council are looking for two Business Support Officer to join a very busy front line housing advice service. The focus of these roles will be the first point of contact for customers both in person at the team’s reception area as well as online contacts and referrals. Previous experience of working with housing or homelessness would be an advantage as conducting triage calls is part of this role.

What are your responsibilities?

• To be fully conversant with the Community Safety and Homelessness Systems i.e Locata, Uniform, Independent Living etc.
• Input / Extract and maintain information.
• General enquiries
• Ensure accurate and complete data for the service area.
• Provision of an appropriate and courteous response to all forms of enquiries, taking message and making telephone calls etc as appropriate.
• Provision of a reception service to all callers offering relevant advice / support as necessary.
• To provide a photocopying, filing and word processing service to the team.
• Developing and maintaining effective admin systems and ensuring that all computerised and manual systems are updated and maintained to the appropriate standard.
• Provide cover as and when required to support the needs of the service.
• To be aware of and adhere to departmental financial procedures in relation to: Petty Cash/ credit card, Agresso ordering, receipt and payment of goods.
• Arrange, administer, and attend meetings as required.
• Undertake relevant training and development as appropriate to the post.
• Process and distribute incoming / outgoing mail.
• To record, extract and collate statistical data as required.
• Participate, as part of an administration team in the planning and development of services.

What skills do you Need?                                                

• Must have previous Business Support Officer experience, preferably within a Homelessness team ideally.
• Excellent people skills, as you will be speaking to the public, and other members of staff.
• Strong IT Skills, as you will be using internal council IT systems as well.
• Excellent telephone manner
• Office opening days are Tuesday, Thursday, and Friday morning, the other days you will be working remotely from home.

Next Steps:

To receive a full job description please apply below or email your CV to