Bookings Team Leader

Posted 14 May by Pertemps
Easy Apply
£27,500 - £30,000 per annum
Aylesbury , Buckinghamshire
Permanent, full-time
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Posted by Pertemps
Bookings Team Leader

Pertemps Aylesbury is currently recruiting for a Bookings Team Leader to join our client based in Aylesbury.

Bookings Team Leader is responsible for ensuring the successful delivery of bookings in support of projects. This is a "player-manager" role which includes both carrying out bookings and overseeing the work of other bookings administrators.

Salary; £27,500 - £30,000
Hybrid
Hours: 8:45am- 5:30pm

Duties:
  • Making outbound telephone calls - to book appointments across a wide variety of programs. Use other channels such as email and letters where appropriate and handle inbound customer contact.
  • Overseeing booking activity day to day, including the training, mentoring, and monitoring of booking administrators.
  • Updating trackers and other systems with outcomes of booking attempts, ensuring high accuracy and data quality
  • Ensuring safe handling of sensitive personal data in line with the company data protection policy
  • Issuing workloads and ensuring that resources are aligned to business priorities.
  • Liaise with the Contact Centre and vice versa to resolve low-level complaints received.
  • Source and support surveyors and assessors to deliver the Project's requirements
  • Act as an escalation point for issues and lead resolution
  • Supervising project finances, implementing and overseeing appropriate processes to ensure that projects are delivered to budget
  • Customer journey supervision: Ensuring that an efficient journey is in place and followed to give a positive experience for the end user whilst balancing the need for the project to comply with scheme rules and regulations.
  • Liaising with clients where needed to understand requirements and provide updates on performance
  • Data management and analysis: Making use of available data sources to monitor project delivery as well as working with colleagues to develop new methods to better manage projects.
  • Compliance: Ensuring that a robust audit trail is in place to evidence the correct application of processes in line with scheme/project rules and manage quality assurance activities.
  • Training: Providing training and support to colleagues to aid in the delivery of the project(s). This may include the development of written guidance, the provision of training sessions, and ad-hoc support.
  • Other: Any other reasonable duties commensurate with the post, which may be allocated from time to time.

Requirements:
  • Experience in managing internal and external stakeholders
  • Analytical skills including advanced use of spreadsheets
  • Customer and delivery-focused
  • Microsoft suite knowledge
  • Ability to work well within a team as well as independently
  • Experience in working to deadlines and meeting SLA's
  • Strong coaching and people-development skills
  • Sensitivity and understanding of vulnerable residents


If you would be interested in this role, then please apply or call Corinne at Pertemps.

Reference: 52649563

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