Bookings Coordinator

Role: Bookings Co-ordinator / Customer Service Co-ordinator

Hours: Monday - Friday 8.30-5.30pm. Office Based

Benefits: 23days + Bank Holidays, Life Insurance, Performance bonus, Pension, Medicash, Progession opportunities...

Location: Central Tunbridge Wells

Our client is expanding their team, they pride themselves on excellent customer service, client retention and the problem solving within a busy working day!

You will have the ability to work well within a fast-paced environment quickly adapting, working under pressure, constantly reviewing and re-prioritising as workload pressures shift.

The responsibilities of the role will include.

• Managing a key client
• Answering inbound calls and assisting clients with enquiries and bookings of appointments
• Responding to emails through booking in appointment or answering client queries
• Update jobs with changes
• Contacting customers to book in appointments
• Provide a high level of personalised customer service at all times
• Liaise with technicians to book follow on appointments for clients
• Update of systems to ensure clients receive copies of our reports or quotations
• Compiling quotations to send to client for extra works
• Managing adhoc jobs from ordering materials, access equipment and RAMS
• Updating clients with information
• Ensuring good communication is maintained between all stakeholders, managing expectations, and looking for areas that need improvement

You would be playing a vital role as first point of contact for clients, delivering excellent customer service and exceeding their expectations. You will have the ability to work well within a fast-paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.

If you are interested in this role and have relevant customer service and administration proven skills and enjoy a fun energetic environment, apply today with your most up to date CV. Starting date ASAP.

This role is being managed by Debbie Foster. Office Angels Tunbridge Wells -

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.