Billing Analyst

About The Role

Maintaining effective Billing requirements within the Business

• the successful and timely delivery of accurate and agreed invoices
• excellent customer experience is provided throughout the commercial relationship with the customer, providing high level customer engagement and a consistent approach

Work closely with the Credit Control Team and appropriate stakeholders to ensure minimal impact on cash collection whilst continually reviewing and refining billing processes

• Responsible for addressing customer queries and providing clear and concise billing information
• Ensure that invoicing is accurate and issued in a timely manner
• Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner and making sure the credit note log is kept up to date

Billing

• Issue Hosted Voice and Voice Call Usage Billing
• Ad hoc Manual invoicing (Not Messina)
• Issue Domains billing and responsible for maintaining the renewals spreadsheet
• Action manual invoice requests from Financial Accounting including SFI charges and eFax

Activities

• Responsible for and maintaining credit and invoice approvals within the AR Approvals inbox
• Support Auditors requests
• Enter Engineer's hours (professional services) into Sales Force using report from Claranet Support
• Post Daily Invoices and Credit Notes into Navision
• Releasing invoices from Messina and post in Navision
• Put billing on hold when required whilst making sure reasons are communicated appropriately when the monthly report is reviewed

Analysis

• Ensuring billing analysis requirements are met whilst working closely with the Credit Controllers
• Providing billing calculations, including final invoicing and issue where appropriate
• Ensure bespoke billing reports are issued in a timely manner
• Assist Accounts Receivable with cash analysis when required

Communication and internal interaction

• Building effective relationships
• Adding billing dates into Messina as required by Cancellations
• Working with CTG to make frequency and other changes within the system to correct billing
• Attend weekly meetings with Project Office regarding cancelled circuits within the system still required by the customer, and action calculations provided by analyst to ensure correct billing
• Undertake additional ad hoc duties as directed by the Senior Billing Analyst or Credit Control Manager

Key Performance Indicators

• Complete monthly bespoke reporting requirements
• Ensure accurate and timely billing
• Effective Management of the Credit Note log
• Customer satisfaction
• Identification and improvement (on-going) of best practice

These KPIs, as well as other traits, skills and knowledge requirements will be measured and monitored through Claranet UK’s performance management process.

About You

Essential

• Experience in managing effective billing solutions and maintenance
• Demonstrable commercial acumen, with good understanding of the key elements of Claranet UK’s services
• Excellent communication and prioritisation skills, with proven ability to manage and prioritise multiple tracks of activity, without direct supervision in a fast-paced environment with tight deadlines
• Excellent verbal and written communication skills
• Able to demonstrate coordination and resolution of customer issues
• Highly motivated, pragmatic and energetic team player with a positive, determined, driven and can-do attitude
• Ability to work cross-functionally
• Willing to travel
• Excellent Excel skills

In addition, the following are highly desirable:

• Experience of working for an IT and/or Telecom’s business
• Accredited Excel Training course qualification(s)