Benefits, Debt and Money Adviser

Would you like to be part of the team providing specialist benefit, debt and money advice that could have a real impact on people’s lives?

We are enhancing and increasing resource across this vital service, to ensure that we continue to meet the needs of our beneficiaries, expanding from three to four regional teams. We are looking for advisers to join our friendly and passionate team. As an organisation we are committed to providing a high quality and consistent service to our beneficiaries.

As a Benefits, Debt and Money Adviser, you will provide a comprehensive community-based debt advice service to beneficiaries who are experiencing difficulties, advising on their legal position and all the suitable options available through a mixture of face-to-face, telephone and email interactions.

In addition, you will carry out income maximisation through identifying and advising on entitlement, and the take up of appropriate benefits. There is an expectation you will also deliver specialist level welfare benefits casework including the preparation of written submissions and representation at appeal tribunals. To achieve this, full training and coaching is provided with an expectation to complete the training framework and sign off process within two years of appointment.

The role is home based with occasional travel required throughout the region, this includes travel to home visits and tribunal locations, in addition to national team meetings and training. We do cover travel expenses.

Living within the Northeast of England or Yorkshire area or in commutable distance to one of the areas is essential in being able to undertake this role.

This position is also subject to pre-employment checks including an Enhanced DBS check.

Why join us?

Our Benefits, Debt & Money Advice Service at the Royal British Legion is unique:

• Self-funded! We don’t bid for external funding, we are not subject to funding constraints or time limits, and we are not bound by external targets.
• Holistic! We are not limited to a specific amount of time per case, and we always want to support the whole person. We have our own services which support with areas such as drug and alcohol, homelessness, and dementia and importantly, we provide funding directly to pay off priority debts and insolvency fees.  Our services can change people’s lives. 
• Connected! We work from home as part of a strong regional & national team and manage our own diaries accordingly.
• Dynamic! We pride ourselves on our learning & development, constantly improving our expertise through training to ensure we are providing the best quality service to those we support.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Closing Date:  12/04/2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

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