Benefit Assessment Manager

Benefit Assessments Manager

Rate: Negotiable

Location: 1 day in the office 4 days remote

Hours: Full time

Venn Group are currently working with a Local Authority in East Anglia who are seeking a Benefit Assessment Manager to start at short notice on an 8-10 week contract. NEC experience is essential.

Main duties of the job:

• Leading the day-to-day operational management of the Benefits team, ensuring that the service is efficient, effective and customer focussed
• Working with others on the continuous development of team processes and procedures, ensuring compliance with statutory and locally agreed schemes at all times, and ensuring that all assessment tasks are robust and designed to maximise subsidy
• Assisting in all aspects of relevant legislative and policy interpretation, providing technical expertise to colleagues and external bodies as required, and updating procedures, templates & web content to ensure compliance at all times
• Ensuring that all payments are made in a timely manner in line with agreed procedures and conduct appropriate reconciliation, and to ensure that workload is effectively managed and prioritised
• Dealing with queries via phone calls, correspondence or interviews of a complex or technical nature, including complaints, from a range of sources including residents, colleagues, elected members and external organisations as required
• Ensuring appropriate controls in place for the recovery of Housing Benefit overpayments, maximising collection through a range of recovery approaches

To apply for this role and for more information, please send your updated CV to Ella Richardson or Jake Simms

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.