Bad Debt Protection Administrator

Bad Debt Protection Administrator

Bibby Financial Services have an exciting opportunity available for a reliable Bad Debt Protection Administrator to join our team on a hybid basis with the flexibility of any of our UK offices. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £23,600-£24,000 per annum based on experience, plus benefits.

We’ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets.

Why us?

We’re in the business of relationships. Whether working together or supporting our clients, that’s what makes us stand out from the crowd.

We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time.

We empower our colleagues to be themselves and grow in the way they want – we believe in them and celebrate their success.

As our Bad Debt Protection Administrator, we will reward you and your hard work with:

• Private healthcare for you and your family
• Company pension scheme
• Wide range of flexible benefits, such as gym membership, technology, or health assessments
• Access to an online wellbeing centre
• Range of discounts from many businesses
• 25 days holiday which increases with service and options to buy or sell more
• Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme

As our Bad Debt Protection Administrator, you will work alongside the other members of the Bad Debt Protection and Debtor Risk Team to support the business in achieving its targets.

You will provide all aspects of administration responsibilities for the BDP function, and you will be the main day-to-day contact regarding BDP to your designated office contacts, delivering excellent customer service to operating companies and assist with any queries.

Your responsibilities as our Bad Debt Protection Administrator will include:

• Oversee and audit Cover Limit applications (initial requests, increases and appeals) and managing providers to action promptly;
• Oversee and audit withdrawn and reduced Cover Limits, ensuring offices and clients are advised within agreed timescales;
• Reconcile and apply charges for Cover Limits;
• Liaise with office contacts to review Cover levels and release cover where no longer required to manage exposure levels;
• Oversee Notifiable Events training users on how to file and follow-up on them and ensuring they are reported to our provider in a timely fashion.
• Take receipt of, review and submit to our providers claims we receive from offices when a Bad Debt has occurred;
• Act as liaison between our providers and BFS offices for all claims queries through to claim payment.

What we are looking for in our ideal Bad Debt Protection Administrator:

Experience

• High volume administration function
• Customer Service
• Financial Services environment

Skills

• Strong IT skills (in particular Excel);
• Attention to detail
• Planning and Organisation.

There’s no place quite like BFS and we’re proud of that. It’s all down to our colleagues - they make us the business with which every SME wants to partner.

If you would like to join us, please click ‘Apply’ today to be considered as our Bad Debt Protection Administrator – we would love to hear from you!

We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.

We reserve the right to close applications early. No agencies, please.