Availability & Capacity Manager

Availability & Capacity Manager (SC Cleared)

Location: Barrow (2/3 days per week)
Duration: 6 Months + Extensions
Rate: £470 per day

Role Description:

The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved

Skills/Experience:

• 
  Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
• Computer systems knowledge, integration, and architecture concepts
• Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
• Problem solving skills
• Understanding of cross systems interrelations in context of the global business process
• Understanding of Service Management Framework

Tasks:

• Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes.
• Establish and maintain comprehensive capacity management planning process considering current and future demand.
• Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
• Contributes to the efficient and effective running of all Availability & Capacity Management related activity.
• Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
• Ensure that stakeholder resources are appropriately identified and coached.
• Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
• Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
  

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