AV On-Site Manager

UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

AV On-Site Manager

London salary up to £60,000

The AV Site manager will be predominantly based at sites across London. There may be the need to visit Egham HO on occasion.A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced Site Manager to be a key part of our London team, taking full responsibility for ensuring all activities at client's conference centre locations are delivered as per existing SLAs. They are the face of Global Multimedia Services to the client and have a primary goal of satisfying the client's needs throughout their meetings and events. Site Managers work with technicians, general client services and the technical production team to plan for events and meetings occurring in the conference centre by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities.

Team Management

• Direct management of onsite technicians and cover/freelancers

• Service Improvements - work with the Operations Team to identify service improvements

• Incident management - manage process lifecycle as per client internal processes

• Discipline - maintain an organized and professional environment where the team is managed to meet and exceed client standards

• Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required

• Staff Development - skills matrix, training requirements

• Daily workload management and allocation of all resources

Administration

• Daily & Weekly Operations Meetings - staff requirements, technical requirements, room health status, AV charges

• Staff rota and holiday requests

• Service Requests - decision maker regarding service requests for their respective locations

• Maintenance - ensure that all spaces are being regularly checked by technicians in line with existing procedures

• Service Repairs - In the event of a service failure, site managers are responsible for opening and closing tickets regarding the issue at hand, engaging the service team for break/fix items if necessary, and escalating if still not resolved

• Business Liaison - client communication, updates, feedback, and operational status

• Financial - Monthly billing reports, purchases, overtime

• Equipment Inventory & Tracking

• Weekly Events Scheduling Forecast - staff, hire, and technical requirements

• Reporting Metrics - ensure all operational financial, and metrics reports are provided to the client and proAV senior management both via Monthly/Quarterly Service Reviews and ad-hoc requests

Benefits:

* 3% pension contribution (After 6 months probationary Period)

* 23 days holiday in first year
* Death in service (3x Annual Salary)
* Private medical insurance (After 6 months probationary period)
* Working for a company who has the infrastructure and resource to deliver the solutions
they sell, Cutting edge video conferencing solutions
* Join a company who will value you and your opinions