Attendance Advisor

Brockenhurst College has a new opportunity available for an Attendance Advisor to join their team. You will join us on a part-time fixed term basis through to Friday 5 July with a salary of £21,411 - £22,429 Pro Rata DOE. 

We are a high-achieving college which attracts around 2,800 sixth form students across the region each year. We are based within the stunning New Forest National Park and offer our students a huge range of courses and superb facilities.

As our Attendance Advisor, you will provide efficient and effective customer service and clerical support in processing student absence communications and liaising with parents and carers.

Responsibilities as our Attendance Advisor will include:

• Monitoring and processing student absence through phone calls and emails in a friendly and professional manner.
• Providing high quality customer service to assist students, staff and visitors, whether by telephone, email or in person.
• Communicating with other departments to ensure the safety of visitors and the high maintenance of the College and its grounds.
• Assisting fellow members of the Student Services Admin Team as and when necessary
• Attend and participate at training events and staff meetings, as required.
• Any other such duties, commensurate with the grade of post, which may be reasonably allocated.

What we are looking for in our Attendance Advisor:

• GCSEs in English and Maths (or equivalent)
• A minimum of one year’s experience in an office environment, interacting with the general public.
• Competent computer skills – able to use Word, Excel, PowerPoint, Outlook and the Internet for information retrieval.
• The ability to work under pressure and prioritise appropriately.
• The ability to build a rapport with customers of all kinds.
• Eagerness to ensure students and visitors are received in a professional manner and are provided with up-to-date information and/or signposted to the correct departments.

Benefits of becoming our Attendance Advisor will include:

• 25 days’ leave plus bank holidays (pro rata for part time staff)
• An option to purchase further leave through our Annual Leave Purchase Scheme
• Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College.
• On-site Nursery offers childcare at superb rates in and outside of term time
• Enrolment into the Local Government Pension Scheme
• Free eye care vouchers
• Free secure onsite parking
• Access to a range of discounts including shopping, travel and healthcare
• Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out)
• Weekly staff football

If you feel you are the right candidate for this Attendance Advisor role, then please click ‘apply’ now! We’d love to hear from you!

Closing Date: 17/03/2024

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.