Assistant Director of Commercial Operations

The Assistant Director of Commercial Operations will lead the delivery of emh's Internal Maintenance Service. You will drive the future growth and development of our internal maintenance services, delivering a commercially-minded customer-focused service that provides value for money, and is compliant with statutory and regulatory requirements.

Client Details

emh (East Midlands Homes) are an independent, profit-for-purpose provider of affordable homes, managing a significant portfolio of high quality properties across the East Midlands.

The organisation has a sizeable team dedicated to delivering the highest standard of homes to its customers and are committed to providing excellent services to support their tenants and communities that they work within.

Description

• The AD of Commercial Operations will be responsible for 4 Heads of Service, managing voids and repairs, planned works, M&E and ground maintenance.
• Lead the internal maintenance service to deliver a positive value for money and engaged customer experience.
• Take a strategic lead in the procurement and development of long term relationships with Sub-Contractors and Merchant suppliers.
• Ensure working practicies are effective and health and safety and safeguarding compliant.
• Manage risk associated to repair and capital investment works, ensuring the Director is informed regarding any areas of concern.
• Ensure the IMS and Contractors are compliant with H&S legislation, regulations and approved codes of practice.
• Update and review the IMS Business Plan with a commercial eye, translating this to annual financial and performance targets.
• Ensuring contractual and commercial arrangements across the IMS and its supply chain provide service infrastructure and logistics, enabling service delivery and value for money objectives to be met.
• Key contact for contractual matters.
• Management of procurement and tender activities within the Directorate, including pre-qualification management, tender submission and pricing/negotiations, with appropriate engagement of emh's procurement team as required.
• Ensuring that all commercial risks are identified and adequality managed.
• Responsible person for CDM compliance across all workstreams
• Responsible for operational statutory compliance related to large scale investment programmes and repairs service
• Responsible for safeguarding across all workstreams

Profile

It is desirable that the successful candidate holds the following experience and qualifications.

• A degree, management qualification or relevant professional qualification preferably in construction/Asset Management.
• It is key that you hold a proven track record of demonstrating commercial acumen, developing strategic business plans to deliver a commercially focused model, budget management and achieving value for money whilst retaining excellent customer satisfaction.
• Proven experience of devising and implementing strategy related to the delivery of capital investment, decarbonisation, grounds maintenance and revenue work streams with a blended direct delivery and contractor model.
• Substantial experience of working within property management service, delivering effective, efficient value for money services.
• Significant senior management experience.

Job Offer

The package for this role includes:

• A competitive salary.
• 39 days annual leave (including statutory days), increasing to 44 days with length of service.
• Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
• A wide range of training and development opportunities (emh are Investors in People accredited organisation)
• Company Sick Pay (increasing with length of service to six month's full pay, six month's half pay).
• A hybrid working approach with opportunities to work flexibly and from home, where the business need allows.