Apprentice Customer Contact Agent x 6

15 Month Apprenticeship

Here at the Caravan and Motorhome Club, we are launching a fantastic Apprenticeship scheme and are looking for six Apprentice Customer Contact Agents to join us!

Whilst undertaking a Level 2 Customer Service Practitioner apprenticeship programme which will be for a minimum of 12 months (plus a 3 month end placement assessment), you will promote and sell a range of Club services and products, handle member and non-member enquiries and resolve complaints to the required standards. Providing an exceptional level of customer service, you will promote and sell a range of Club services and products relating to Membership, Caravan Cover, Travel and UK sites, ensuring compliance with all standards. You will do this by taking inbound calls, making outbound calls, email, WebChat and social media if required.

About you

All that we ask is that you are educated to GCSE level (English & Maths at Level 4 or above) and ideally, but not essentially, hold A Levels (in any subject). Demonstrating a confident, empathetic and passionate approach to customer service, you will have good communication skills, both written and verbal, and the ability to adapt to new systems, changes and procedures as required.

Some exposure to a customer service environment would be advantageous, as would some knowledge of Google Suite, however these are by no means essential.

Additional info

The role is for 35 hours per week - Monday to Friday, 08:45 - 16:45 or 09:30 - 17:30 (10:00 - 18:00, March - August), rotated each week. This includes a 1 hour unpaid lunch break and 2 x 15 minute breaks.

Ideally, you will be able to work effectively from both home and our East Grinstead office location as required, although the majority of the working time will be office based.

We are looking at a start date of 8th July 2024. Due to the training programme should you be successful at the interview stage, we would request that you do not book annual leave during your first 6 weeks of employment.

Due to FCA regulations candidates will need to provide relevant information to complete an Adverse Financial Check and Basic Criminal Records Check and these will be undertaken via Experian through a secure portal.

About us

At the Caravan and Motorhome Club, we aim to share our passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide. We provide over one million members with access to nearly 3,000 locations in the UK and Europe, as well as giving them access to our vast knowledge and expertise in how to make the most of caravanning as a leisure pastime.

In return, we can offer you a competitive salary, 25 days holiday, a generous contributory pension scheme, private medical insurance, discounts at a number of retailers and discounts on club products.

The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.