Allocations & Voids Manager

Seven Resourcing are looking for an Allocations & Voids Manager to work in Hammersmith & Fulham. This position is initially for a period of 4 months and is paying between £39.06ph PAYE. This role is full time Monday to Friday 9am -5pm.

The role:

To lead on the delivery of a first-class lettings, allocations and void management service whilst ensuring that organisational goals, vision and statutory obligations are met at all times.

To deliver the fair allocation of secure Council housing, nominations to Registered Providers, mobility schemes and other housing options in line with the Council's housing allocations scheme and housing quota plans. To provide advice and information in relation to the assessment of need for sheltered and adapted housing.   

To develop, implement and manage relevant policies and procedures in areas of allocations, voids and lettings, using business intelligence and transformation to improve, monitor and review the voids and lettings process, setting and monitoring appropriate performance targets to deliver an efficient and streamlined services.  

To be responsible for budget management for the Allocations and Lettings Service area forecasting and monitoring budgetary projections to deliver the service within budget and produce periodic budget monitoring information.

To deputise for the Head of Allocations & Lettings, as necessary.

Key Responsibilities:

To be responsible in line with Corporate and Departmental procedures for the direct line management of staff including:

The recruitment, induction, and work allocation to ensure adequate levels of service and support etc are maintained at all times.

To work with the Head of Allocations & Lettings in the development of local lettings plan within the remit of the Scheme of Allocations needs.

Responsible for the operation of the council's grievance, disciplinary, appraisal, performance and sickness absence and other procedures.

To have responsibility for the development of the boroughs Allocations Plan and Scheme of Allocation, through close monitoring of demand and performance against targets.  Providing the Head of Allocations & Lettings with performance reports and analysing trends to inform continued allocations.  Contributing to the development of council policy, ensuring decant and regeneration needs are incorporated.

To have overall management responsibility for the Allocation & Lettings, Voids and Move-On Teams to ensure the fair and efficient allocation of secure housing options and temporary accommodation in line with the council's allocations policy and statutory powers and duties relating to the assessment of housing need and allocation of accommodation

To ensure that void works are planned, organised and monitored so that it is carried out efficiently and effectively, ensuring work orders are well defined from the SOR's to enable contractors to deliver works schedules on time.  

To lead with all areas of decants including requests for temporary or permanent housing whilst working in collaboration with other internal departments to ensure a low cost and time effective service.  

To work alongside strategic partners including the Council's Housing Services, Registered Providers, Adult & Children Services, sub-regional and other housing authorities to ensure integrated and effective delivery of Housing options, nominations, and allocation services in the borough 

To have responsibility for the management of functions relating to the disability housing register, sheltered accommodation, and appropriate resettlement services to assist elderly and disabled clients.

To maintain an excellent knowledge of government proposals, directives, legal journals and law reports relating to allocations,  

To lead on projects in relation to service improvement and initiatives e.g. new borough contracts and systems.  

To manage and review the allocated budget for the Lettings and Void service area and to enable effective service delivery, forecasting and monitoring budgetary projections to deliver the service within budget and produce periodic budget monitoring information. 

To respond to and initiate correspondence and verbal advice to Councillors, Members of Parliament, solicitors, senior staff in other sections of the authority, other Councils and other statutory and non-statutory agencies. 

To be the first point of contact for the Emergency Response Officer outside normal office hours in the case of emergencies relating to allocations & voids. 

To provide management cover where necessary in the absence of other managers and to deputise in the absence of the Head of Allocations and Lettings as required.

Carry out other duties consistent with the job purpose as may arise from time to time.

Applicant Requirements:

Experience: 2 years' experience in a similar role.

Compliance: 3 years references.

Travel: Clean UK driving license with the ability to commute to and from work independently.

Hours: 37 hours p/w.

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