Allocations Officer

We are currently recruiting x2 Allocations Officers to join us on a permanent basis. We are looking for a customer focused individual to act as first point of contact for prospective tenants, guiding them through the lettings process and setting them up to have a successful tenancy. You will travel across the Bradford District to conduct property viewings, signups and termination visits.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.

Responsibilities

• Offer support and ensure that Incommunities' duties as a landlord are fulfilled
• Complete in-depth suitability checks, reviewing applications and matching properties to the most suitable tenant
• Carry out viewings and tenancy signups across the district, completing all necessary paperwork
• Complete pre and post tenancy inspections, identifying and raising any issues that may have arisen

About you

• Have experience of dealing with members of the public both face to face and over the telephone, in particular, handling people who may be vulnerable and need support and guidance through the allocation process.  
• Are committed to continuous professional development within timescales to be agreed with line manager, for example CIH Level 3.
• Have excellent organisation skills and are able to prioritise your workload.
• Enjoy working as part of a team.
• Able to priortise your own diary and adapt to change quickly

Requirements

• To be able to interpret and apply legislation and Incommunities procedures.
• Excellent customer service and communication skills.
• Previous allocations / lettings experience.
• Driving licence with own vehicle as you will be expected to travel across the Bradford district daily

Benefits

• Salary of £31,870 up to £35,519 per year dependant on experience (Figures as of April 2024)
• £1,000 essential car user allowance per year plus mileage
• West Yorkshire Pension Fund membership - Current employer contribution is 15.9%
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.