Alarm Tech Support Operative

Do you enjoy helping and resolving technical issues? Are you customer-orientated and driven to deliver an exceptional customer experience? Banham is a leading provider of cutting-edge security solutions, specializing in alarm and CCTV systems. Our commitment to security excellence and customer satisfaction has positioned us as an industry leader. We are currently seeking a skilled and dedicated Alarm and CCTV Technical Support Specialist to join our team and provide exceptional technical support to our customers.

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. 

What can you bring to Banham?

Having recently worked within a similar role or as a Fire and Security engineer your knowledge of fire and security systems as well as CCTV alongside your exceptional customer service skills will enable you to bring:

• Product knowledge to include but not limited to: 
  • Pyronix, HikVision, Comelit, Paxton, BPT, EMS, Kentec, HyFire, as well as a general technical knowledge of Alarms, CCTV, Fire, Access control and Entry systems.
• Good organisational and time management skills.
• Administrative and IT skills.
• An ability to communicate with all levels from senior management to operational staff and engineers.
• Excellent people skills.
• Strong decision-making abilities and problem-solving skills.
• Ability to plan, organise and work under pressure.
• Proactively learn new technologies and keep up to date with technical updates, new products, and solutions.
• Able to follow procedures and processes in-order to follow Company objectives and instructions, particularly when it comes to customer data (GDPR) and protection of their security and the Company’s responsibilities.
• To give technical support and guidance to all Banham group engineers.
• Assisting with other departments or individuals with any queries they may have.
• Assisting Customer Relations to investigate complaints.
• Reporting any trends or issues relating to problems with equipment, engineers, suppliers, or other, to your manager and escalating to the Technical Director.
• Assisting with any administration requirements needed for the department tasks to be completed on time.

What will you get in return?

You will be entitled to a highly competitive salary of £28-30K PA and a great range of benefits including:

• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
• Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home)
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
• Subsidised Private Medical Cover after 12 months of service
• Auto-enrolment into our pension scheme
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Tech scheme
• Training and development opportunities (including day releases for studies)
• Company equipment tailored to your role (laptop, mobile, additional screens, company van)
• Up to 50% off Banham products
• Quarterly Social Events including Summer Party and an Annual Christmas Event
• Employee recognition rewards and moments of magic prizes
• Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
• Enhanced Sick Pay for absence related to COVID-19
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.