Aftersales Manager

Total Staff Services are currently recruiting an Aftersales Manager for one of our client based in Wincanton. You will be joining our clients sales team where you'll play a crucial role in the running of the Workshop, Parts and Service Operations.

The successful candidate will be responsible for various teams including apprentices; You will be communicating at all levels with customers, colleagues, franchise partners and stakeholders and due to the nature of the role, organizational skills are essential.

Working Hours: 40 hour week, Monday to Friday with Saturdays as required.

Salary: OTE £40k (Uncapped).

Role Responsibilities:

• Dealing with customer complaints to result in customer satisfaction.
• Conducting routine 1-2-1's with the aftersales team.
• Identify business opportunities and training requirements, including coaching and developing to ensure all departments utilize their team's skillset.
• Assisting with the recruitment of future team members.
• Development of current team members.
• Driving performance of the aftersales department to maximize and upsell profit to achieve and exceed targets.
• Managing the aftersales operations and implementing strategies to increase aftersales revenue.
• Complete and track monthly reporting on performance, monitoring and analyzing KPI's to identify areas for improvement.
• Collaborating with other departments including sales and marketing to work on strategies that improve the customer experience.
• Ensuring relevant processes and procedures are adhered to by everyone.

Requirements:

• Previous experience as an Aftersales Manager or similar role within the Automotive industry is essential.
• Experience as a Technician, Service Advisor or Parts Advisor would be desirable.
• Customer service skills.
• Excellent communication skills.
• Strong analytical skills.
• Full UK Driving License (Less than 6 penalty points).

Benefits:

• Great company culture and happy working environment.
• Competitive basic salaries.
• 22 days annual leave plus bank holidays (rising with length of service).
• Company pension scheme.
• Free eye tests.
• Discounts for friends and families.