Customer Service Representative

Our client is a dynamic company specialising in outdoor recreational equipment, dedicated to enhancing the experiences of enthusiasts worldwide. With a diverse portfolio of brands catering to various outdoor activities.

We are seeking a Sales Assistant to join our client team. Reporting to the Senior After Sales Assistant, the successful candidate will play a key role in providing efficient and professional after-sales service to our customers, consumers, and sales team. This position offers an exciting opportunity to contribute to our mission of helping anglers have more fun and catch more fish.

Key Responsibilities:

• Liaise with customers, consumers, and sales team members via phone and email to provide exceptional after-sales service.
• Focus on meeting customer needs through courteous attention to detail and timely follow-up on all requests and issues.
• Collaborate with the Customer Service team to ensure exceptional service delivery.
• Handle stock returns and processing of returned goods onto the SAP system.
• Manage calls regarding faulty products and coordinate actions with customers, consumers, and service centres.
• Raise correct actions on the system, including writing off credits for faulty goods or raising replacement orders.
• Liaise with service centres regarding spares and repairs.
• Arrange collections from customers for delivery to the warehouse, service centres, or office.
• Update the After Sales database and spare part catalogue data.
• Sort incoming parcels and update SAP local master data for After Sales Services.
• Perform various administrative tasks to support the After Sales team.
• Assist with the upkeep and maintenance of the showroom and planning logistics for shows/events.
• Assist with manual handling tasks, such as taking deliveries and loading equipment for trade shows.
• Perform any additional duties as required to ensure the efficiency of the After Sales function.

Role Requirements:

• Solid educational background.
• 1-2 years of customer service experience, preferably in a similar environment.
• Excellent written and verbal communication skills.
• Knowledge of the fishing tackle industry and products is desirable.
• Proficiency in Excel, Word, and Outlook; SAP experience is advantageous.
• Experience with fishing tackle equipment repairs is desirable.
• Ability to communicate effectively with colleagues, customers, and consumers.