Adminstrator

Administrators

£12.46 per hour

This is an ongoing temporary role

Ideally someone that is able to start immediately

Working Hours: Monday to Friday, 8am-4pm & 9.30am-5.30pm

Hybrid - 2 days week once training period is completed

We are currently recruiting for Administrators for our client based in Milton Keynes in the Linford wood area.

What will be your responsibilities:

• - Ensure efficient scheduling of work for business and customer benefit.
• - Support other departments in handling customer scheduling queries.
• - Manage and align customer expectations with service standards.
• - Meet all tasks within customer SLAs and internal targets.
• - Collaborate with field workers to balance work quality and quantity.
• - Proactively resolve issues for company and customer within set targets.
• - Support colleagues in addressing complex queries by sharing knowledge.
• - Work closely with teams to maintain high-quality service and meet SLAs.
• - Document and assist in resolving customer complaints, escalating when necessary.
• - Participate in planning and deploying new services and system enhancements.
• - Take full ownership of issues and ensure timely resolution.
• - Prioritize and manage workload according to team and industry deadlines.

Ideal Experience:

• - Prior customer service or contact center experience.
• - Preferably experienced in outbound calling or call handling.
• - Ability to thrive in a target-driven environment.
• - Customer-focused with a knack for identifying and addressing customer needs.
• - Adaptability to work in complex environments with competing demands.
• - Proactive problem-solving skills.
• - Effective time management skills.
• - Ability to adapt to change and work under pressure.
• - Positive attitude with strong enthusiasm and a problem-solving mindset.
• - Diligence, accuracy, and conscientiousness.
• - Proficiency in Microsoft Office packages (Excel, Word, etc.).
• - High level of computer and system literacy, adept at using multiple systems efficiently.

This is an amazing role, if your interested apply now!