Administrator

Your new company
You will be working with an exciting and growing organisation in Dudley who have a new position available for an Administrator to join them. This will be working with a small and friendly team, where you will support the business with a variety of duties that will be critical to the services that they provide.
Your new role
This is a full-time position based in their Dudley office, working five days out of seven, with at least one of the days being on a weekend. The role will report to the management team and will be key in assisting officers and planners with core functions for the organisation, along with providing efficient administrative duties. Key tasks will include:

• Answering incoming calls, checking messages on emails/media and forwarding accordingly
• Providing customer service to service users in person and on the phone
• Communicate with service users to request /receive information where relevant and log accordingly
• Support users through their journey with the organisation
• Update the CRM system
• Support service users with internal systems
• Guide users with required administration
• Collect documents as required
• Populate and maintain accurate documents
• Supervise housekeeping of the premises

What you'll need to succeed
This role will suit someone who is happy to learn, helpful, friendly and has a passion for supporting people, as well as patience and understanding. Being confident in dealing with queries, good communication both verbal and written, as well as being adaptable will be important for this role. You will thrive in a small team where you can be flexible with your duties depending on business needs. GCSE education will be required and administration experience will be ideal. This role will include one day a week working on a weekend day so you must be able to commit to this.
What you'll get in return
You will be working with supportive and friendly colleagues, who will train and develop you in this role, being in a people-orientated team with a nice office and facilities. This is a growing business and there could be an opportunity to develop your career here.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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