Administrator

• Annual Salary: Circa £25k per annum starting salary
• Location: London
• Job Type: Full-time

We are seeking an Admin Support professional to join our team, providing essential support to our operational structure. This role is integral to maintaining the high standards of service we deliver across 350 premises in London, with a team of 500 cleaners and 7 area managers. As a point of contact for clients and a support pillar for our area managers, this position is perfect for someone who excels in customer service and administrative tasks.

• Act as the first point of contact for clients, handling complaints and requests with professionalism and efficiency.
• Provide administrative support to 2/3 area managers, ensuring smooth operations and effective communication.
• Maintain and update client databases with accuracy and attention to detail.
• Coordinate and book audits, contributing to the quality assurance process.
• Manage helpdesk operations, offering solutions and support to clients and staff.
• Collaborate with operational support managers to uphold service standards and address any issues promptly.

• Proven experience in an administrative or customer service role.
• Experience within the cleaning industry
• Excellent communication and interpersonal skills.
• Strong organisational abilities and a keen eye for detail.
• Proficiency in database management and general computer literacy.
• Ability to work independently and as part of a team.
• A proactive approach to problem-solving and the ability to handle multiple tasks simultaneously.

• Competitive salary with potential for negotiation.
• Opportunity to work in a dynamic and supportive environment.
• Central role in a company that values customer satisfaction and quality service.

To apply for this Admin Support position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. We are looking to fill this position immediately, so prompt applications are encouraged.