Administrator

Posted 3 April by Purple Rocket
£11.00 per hour
Attleborough Fields Ind Estate , Warwickshire
Temporary, full-time

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Posted by Purple Rocket
  • Processing Customer Orders
  • Dealing with queries
  • Updating product specifications
Purple Rocket recruitment is working with a reputable client based in Nuneaton who is looking for an administrator to join their team on a temp to perm basis. 
This is a great opportunity for someone who is looking for a challenging
and rewarding role in a fast-paced environment.

As an administrator you will be responsible for; 
  • Processing customer orders accurately and efficiently using their in-house  order processing system
  • Handling incoming customer queries via phone, email, and social media channels
  • Collaborating with other departments to resolve customer issues and complaints
  • Maintaining accurate records of customer interactions and transactions
  • Providing administrative support to the customer service team, including data entry, filing, and document management
  • Keeping up to date with our products and services in order to provide accurate and timely information to customers
  • Adhering to company policies and procedures to ensure smooth and efficient service delivery
Skills required for the Administration role;

  • Proven experience working in a customer service or administrative role
  • Excellent communication skills and the ability to build strong relationships with customers and colleagues
  • Strong organisational and time-management skills with the ability to multitask and prioritise tasks effectively
  • Proficiency in using an order processing system,
  • Good problem-solving skills
  • A positive attitude and the ability to work well under pressure in a fast-paced environment
  • A keen attention to detail and strong data entry skills
  • Willing to go the extra mile, above and beyond for every single customer.
  • A team player - work well with other team members and be a fully participating team member.
  • Good Microsoft Office skills
  • Working to SLA's and KPI'
The role is based at the offices in Nuneaton and the hours are Monday to Friday 9am till 5pm

Reference: 52418956

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