Administrator

Job Title:  Experienced Administrator 

Salary: £22’000 per annum pro rata rising to £23’500 after completion of a 6 month probation

Hours: 21 hours per week, to be worked 9:10am – 4:30pm Tuesday, Thursday and Friday each week (this includes a 20 minute break each day) this may be increased if required by the chosen candidate at a later date

Responsible to: Chief Executive & Board of Trustees.

Job:

To work as part of a team to provide administrative support to the Supported Banking Service, in a number of key areas, to ensure clients receive a first-class service and key service targets are met.

Responsibility for following strict financial and administrative processes and policies to ensure Client funds are safe, their information kept safe and confidential and that they get the highest level of service possible.

To operate, maintain and update key, bespoke, electronic systems including: client case management system, electronic diaries, electronic files, review information and scanned documents.

You will be responsible for ensuring service paperwork and client documents are accessible, meet financial and governance regulations, are sent/received in a timely manner, kept safe and confidential, uploaded and saved correctly and any actions acted on in a timely manner.

Assist with new client referrals ensuring paperwork is sent out, completed correctly, and sent onto the relevant place.

Scanning and electronic filing of timesheets, expense forms, bank

statements and any other client paperwork where needed.

To answer the phone and take enquiries.

To support the Staff team in the day to day running of the service.

Ensure appropriate procedures are in place to ensure maximum efficiency

of key processes both electronic and paper based.

Support effective monitoring and evaluation of service activities, outcomes

and evaluation of beneficiary experience.

During busy periods, making payments to individuals and organisations using the online banking platform.

To ensure confidentiality about clients and the organisations as a whole in

line with GDPR guidance and policies.

To undertake general administrative and clerical tasks including word

processing and email.

To ensure a safe, professional office environment at all times.

To work as a supportive member of the team.

To contribute to  the company newsletter, website, social media

sites and volunteer bulletins.

To attend regular staff meetings, training and meetings with line manager.

To undertake any other reasonable duties as may be required.

This job description serves to illustrate the type and scope of the duties currently required

for the above post and to provide an indication of the required level of responsibility. It is

not a comprehensive or exclusive list and duties may be varied from time to time, they

will not however change the general character of the job or the level of responsibility

entailed.

This job description is current at the date shown but, in consultation with the post holder, it is liable to variation by the Charity to reflect change in or to the job outlined above.

The post has a requirement of 21 hours per week to be worked as above, however the post holder must be flexible to respond to needs at busy times

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