Administrator

The purpose of this role is to support with general admin and customer support. This role would suit someone with customer support and service experience

Duties:

• Ensure customers receive appropriate emotional and physical support.
• Carry out any administrative duties.
• Daily work with clients and professionals.
• Plan and promote a varied and comprehensive programme of activities.
• Be responsible for new activity ideas.
• Produce advertising material.
• Assist with content and creating a weekly newsletter.
• Assist with the upkeep of the schemes social media accounts.
• Be responsible for ordering and making purchases and completion of invoicing process.
• Dealing with any issues.
• Assist with all fire and safety tests and emergencies.
• Attend training courses.
• Assist with the new customer process and void when required.
• Carry out health and safety checks and monitor any repairs required.
• Carry out occasional cleaning.

Experience:

• Good general level of education including English & Maths GCSEs or equivalent.
• Excellent interpersonal skills.
• Proven track record of excellent customer service
• Experience of working in a customer support role.
• Ability to communicate effectively.
• The ability to engage and build relationships with clients.
• Excellent organisational skills.
• Organisational administrative skills.
• Ability to work as part of a team and on own initiative.
• Ability to work the pattern of hours necessary for the service.