Administator

Job Title: Administrator

Location: Newbury, Berkshire

Role Type: Full-time, permanent

We are a leading Fire Safety company specialising in Fire Risk Assessments, Fire Safety Training, Fire Engineering and Consultancy, operating nationally across a myriad of business sectors. Working as part of our Admin team, you will use your organisation skills to effectively manage bookings for clients and liaise with our Fire Risk Assessors regarding bookings.

Given the collaborative and client focussed nature of this role, excellent IT and communication skills, a collaborative working style, and experience of using your initiative to overcome challenges are essential.

Main responsibilities:

• To offer a professional communication link between the client and our customers base for the placing of orders, raising of queries, requesting information and providing general support
• To provide a high standard of pro-active support to the wider team including our Fire Engineers and clients Risk Assessors
• To support the wider FCS team including the Team Manager with administrative tasks
• Monitoring of the team email box
• Completing and managing documents (proof-reading)
• Be the first point of contact for team related enquiries
• Manage relationships with internal external stakeholders at varying levels of seniority
• Handle client queries ensuring all are queries are dealt with efficiently
• Work collaboratively with the FCS team on the account management and building of customer relationships
• Scheduling & Diary Management
• Develop and maintain effective links with other internal departments to ensure complete alignment of processes
• Provide cover for other team members during times of absence

You will have:

• Proven communication and writing skills
• A minimum of one year in a customer care/support role
• Excellent computer skills and experience using the Microsoft Office suite
• Accuracy and attention to detail is essential
• Ability to handle numerous tasks at any given moment and to work under pressure
• The ability to work autonomously and equally, as part of a team
• Great time management, organisation and communication skills
• Good knowledge of Microsoft Office packages including Outlook, Word, Excel, SharePoint and OneDrive and the ability to learning quickly.

If you're interested in this position, please apply below for an informal conversation to learn more about FCS-live, the role and what we can offer.