Admin Assistant

The Admin Assistant will provide support to the claims handlers. They will be responsible for the inputting of new claims for the department, answering phone calls made into the department and monitoring inboxes.

Compensation Package

A learning culture with employee development at the heart of the people development pathway, Excellent flexible benefits including Annual leave entitlement, Monday to Friday - 35 hours per week, Health Cash Plan, Death In Service - after 1 year, Pension Contribution Cycle to Work Scheme*, Tech Scheme*, Season Ticket Loan*, Car Parking Scheme*, Gym Flex*, Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide, Discounts at local retail outlets, Flexible Working, 25 days holiday plus 8 bank holidays (with the option to buy or sell 3 additional days)

Key Accountabilities

• Provide support to a team of claims handlers and to other departments when required
• Adhere to client specific protocols and best practice
• Support delivery of consistently high levels of service and productivity
• Accurately input new claims
• Answer incoming calls
• Sort and dispatch digital post
• Monitor inboxes
• Support with CRU post and tasks
• Support FHAs and complete ad hoc tasks as required

Working Hours
35 hours per week Monday - Friday 9am - 5.00pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool Office,

Essential Skills and Attributes:

• Previous admin experience
• Excellent IT skills including excel and inputting data accurately and efficiently
• Good communication skills, has the confidence and ability to speak verbally over the phone
• Organisational skills with the ability to manage own workload
• Has the ability to prioritise tasks

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

We are connected
We are Dynamic
We are Innovative
We succeed together