Accounts & Operations Assistant

Accounts & Operations Assistant

Salary: £24,000 - £26,000 per annum (depending on relevant experience). Plus 3% annual bonus

Monday - Friday, 9am - 5:30pm (37.5 hours per week). No weekends.

Kettering. Office based.

Permanent

Match Recruitment are recruiting on behalf of their client based in Kettering. Our client is one of Kettering’s top employers, with a global reputation, brand and fan base. A great employer with various development opportunities with length of service. This is predominately an accounts role. Ideally the successful candidate will have some experience in basic accounts/ banking related roles, but other strong candidates without this experience would be considered.

Role purpose:

You’ll work within our client’s finance division, they offer "buy now, pay later" agreements to their customers. You’ll support in all things administration, customer service and basic accounts relating to the end customer’s billing accounts. Such things as credit agreements, closing accounts and all-round account maintenance, ensuring correct processing through their internal system.

Summary of your daily duties and responsibilities:

Operations and Administration related:

• Answering emails and calls from customers, colleagues and third party stakeholders
• Carrying out 'due diligence' on 'E'-contracts or paper contracts
• Daily imaging and filing of all agreement related documentation
• Receive and resolve customer complaints, knowing when to pass complaint on to proper management for resolution
• Contract auditing and filing

Accounts related:

• Processing payments through internal systems
• Posting account adjustments/terminations
• Analysing daily overpayments
• Produce credit agreements for customer’s "buy now, pay later" finance agreements
• Maintenance of customer Direct Debits
• Banking of customer manual payments/lease deposits

The ideal person will be somebody who embodies the following:

• Establishes and maintains effective relationships with customers at all times
• Consistently shows a passion for getting things done & meeting commitments to others
• Dedicated to meeting the expectations and requirements of internal and external customers

• Shows professional respect and courtesy to customers and colleagues
• Talks and listens to customers to clarify their real needs and expectations
• Strives to resolve customer concerns
• Offers advice and guidance in responding to customer enquiries

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.