Account Manager

This position based in Bristol seeks an Account Manager who can liaise with one of our growing and key accounts. The successful candidate will be well equipped in working with key stakeholders, maintaining relationships and work alongside our Key Accounts team.

Client Details

Our client based in Bristol is a well established family run organisation in the retail sector, boasting a workforce of 100 plus spread across multiple locations. The company has its fair share of success stories through their investment in their employees as several employees have been there for 10 years plus, with the current MD progressing right the way through from a temp warehouse position!

Description

• Meet or exceed set sales targets.
• Maintain and develop relationships with existing customers to optimise business growth and to achieve a high level of satisfaction as measured within Net Promoter Score (NPS)
• Conduct proactive calls to existing customers and business development calls to dealers.
• To work with our key customers and support on site visits upon request and/or where necessary to achieve maximum profitability.
• Liaising with customers on order progression/stock availability/lead time
• To provide support/cover to team colleagues and sales coordinators where necessary
• Deal with all customer queries efficiently and effectively.
• To actively seek to increase the uptake of additional products and services.
• Advise customers on forthcoming product developments and discussing special promotions.
• Make accurate cost calculations and provide customers with formal quotations in line with business expectations.
• Report on activity through CRM management and maintain accuracy of pipeline.
• Gain a clear understanding of customers businesses and requirements.
• Create account development plans in conjunction with Key Contracts Manager
• Attend training to develop relevant knowledge, techniques, and skills as required.
• Attend site visits where required.
• Monitor and report on competitor activities and provide relevant information.
• To attend industry exhibitions and networking events where required, feeding any changes on market, and buying activity back to the business.
• Other tasks as and when required.

Profile

A successful 'Account Manager' should have:

• Proven account management or other relevant experience.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organisation.
• Proficiency in using MS Office and CRM software.
• Excellent listening, negotiation, and presentation skills.
• A passion for customer service and a commitment to meeting client needs.

Job Offer

• 25 days holiday plus bank holidays (increasing to 30 days holiday with length of service)
• Pension scheme
• Access to private healthcare services
• Paid day off for your birthday
• Tech Scheme
• Bike Scheme
• Free counselling/wellness sessions
• Free gym and spa access for yourself and a friend
• Wellbeing days
• Social events
• Free onsite parking - Aztec West Bristol