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Account Manager

Posted 25 April by Hales Group Limited

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£28,000 - £30,000 per annum

Royston , Hertfordshire

Permanent, full-time

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My client is looking to expand their Account Management team, you will be working closely with 2 Customer Service Account Managers and 2 Sales Administrators, all reporting directly to the Head of Account Management.

This role is based in Royston, Hertfordshire
9am-5:30pm
Circa 28-31K
Onsite parking
21 days holiday raising to 25 after 3 years,
companywide bonus scheme & referral programme,
employee benefits portal with a strong focus on physical and mental health and wellbeing

Role & Responsibilities:

Serve as the primary point of contact for clients, receiving briefs and coordinating with Estimating and Technical departments to ensure precise order development.
Produce essential documentation like pricing matrices to support client orders.
Oversee the entire order process, keeping clients informed at every stage and resolving issues promptly.
Cultivate robust client relationships, understanding their needs and offering tailored support.
Consistently cross-reference order prices against matrices for accuracy.
Champion continuous improvement initiatives, influencing efficiency and innovation.
Uphold exemplary Health and Safety standards.

Job Requirements:

Proactive mindset, quick to respond to challenges.
Prior experience in Customer Service or Account Management
Demonstrated ability to manage multiple projects and prioritise effectively.
Exceptional communication skills; ability to guide clients through the printing process.
Passion for delivering top-tier customer service with meticulous attention to detail.
Team player with the autonomy to work independently when required.

Benefits & Additional Information:

State-of-the-art facility with a commitment to cleanliness.
Spacious, well-lit office environment with outdoor amenities.
Clear pathways for career progression and development.
Employee-centric benefits portal emphasising physical, mental health, and financial well-being.
Incentive schemes including a company-wide bonus program and referral incentives.
Convenient on-site parking and complimentary refreshments for all staff.

To find out more about this role, apply now!

Reference: 52534142

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