Account Manager (working with the NHS)

Account Executive/Project Manager (NHS experience)

Established for 8 years and growing rapidly, a leading international healthcare recruiter - proud to have placed thousands of highly qualified staff from around the world across the UK, covering all major medical specialities and levels - is seeking an Account Executive (Account Manager/Project Manager) on a permanent basis.

The successful candidate will manage and maintain relationships with key accounts, serving as a liaison between the client and the company, ensuing recruitment projects meet expectations and are delivered on time, within budget.

The role will be based two days a week in the company’s newly refurbished Moorgate headquarters, with a chill out lounge/games room and rooftop terrace! Then one day a week on site at the client in Birmingham, and one working from home.

Main Duties:

• Operate as the point of contact for assigned clients.
• Develop and maintain long-term relationships with assigned accounts, ensuring risks which could affect the clinician time to hire are reduced.
• Forecast and track client account progress.
• Manage projects within client relationships, working to carry out client expectations, whilst meeting company goals.
• Identify growth opportunities with existing and new clients.
• Regularly communicate with internal teams on account expectations.
• Attend weekly client site meetings and meet clinicians at their Trust.
• Provide remote assistance to assigned accounts as an escalation point.
• Identify key decision makers or executive sponsor at assigned accounts.
• Supplement care and transition support to ensure continuity of service.
• Support company policies and procedures, effectively communicate them to the team.
• Respond in a timely manner to issues and concerns raised by the clients with a friendly and professional approach and follow up to ensure satisfaction.
• Ensure operational procedures are in place and being followed by team members.
• Complete weekly reporting on accounts. Provide monthly MI for clients.
• Present monthly status reports to the CEO.
• Liaise with clients during international projects.
• Produce Gantt charts to illustrate timelines for projects and logistical arrangements.
• Facilitate on-boarding of candidates.

Qualifications

• You'll come from Management Services Recruitment or Project Management or Customer Success or Account Management ... any of above, but critically within or working with the NHS.
• Be a strong communicator with great people skills.
• Super organised and has some level of project management experience.
• Strong problem-solving skills.
• Reasonably good MS excel.
• Self-Motivated.

Benefits:

It’s worthwhile highlighting management really do go the extra yard in producing a fun and sociable company culture - and this has been evident when placing candidate with them previously.

• Salary £35-40,000 (plus OTE which is open to some negotiation)
• 29 Days Annual Leave (inc. Bank Holidays)
• Volunteering scheme
• International travel opportunities (Middle East, India, Philippines)
• Regular social events
• Lots of team reward & recognition!