Account Manager - Leisure and Hospitality

We are delighted to be recruiting for this national UK business, who are award winning and industry leading within the catering and hospitality sector. Join a collaborative, fun team of people who are driven to succeed, supportive, and work with an ethos of putting the customer at the heart of what they do.

Competitive salary, great bonus, company car, benefits as well as incentives and appreciation shown for great performance makes for a positive and welcoming company culture.

Growth across all of their sectors has led to the creation of this new role, when the focus will be dedicated, within the hospitality and leisure sectors, within existing accounts for new and refurbished commercial kitchens.

We are looking for an individual who is used to managing relationships and accounts from within the Leisure and Hospitality sectors, specifically with Commercial Kitchens design, sale, installation and servicing experience.

This role is 100% account management, there is no new business. However sales targets for growth within your accounts, is a key part of the success of the role. Ability to be strategic, whilst commercial and nurturing the day to day relationships is all part of the job.

The role is remote/home based with one day a week in Head office. Clients could be based nationally.

Company Car and all expenses and benefits covered.

The purpose of the role is to grow client relationships at a strategic level by ensuring the highest levels of overall customer service are delivered by identifying and delivering innovative added value quality solutions. Maintaining a strong client relationship in order to enhance customer experience service levels by delivering a holistic solution approach to maximise customer service level and profitability of contracts.

Our clients philosophy is to have the customer at the heart of everything that they do, whilst still understanding and maintaining a commercial advantage.

Key Accountabilities?

Client Relationship Management

· Understand the client requirements to enhance service levels

· Foster a partnership approach to develop growth and profitability of the contract

· Manage and maintain the local customer relationships, ensuring all meetings and reviews achieve positive outcomes

· Ensure all clients SLA’s, pricelists and key account plans are in place and regularly reviewed

· Ensure SLA’s are maintained above the required level

· Escalate internally where necessary to ensure customer needs are meet

· Hunt for new business opportunities with existing clients

· Develop strategy and tactics to deliver a sales plan, profit and budget targets

· Fully renegotiate all PVL contracts

· Group focus on Sales

Innovation

· Use our internal expertise develop and drive new unique selling points to enhance service and bring innovation to the client

· Understand new internal business offers to link back to client and bring innovate opportunities

· Use data lead insights to enhance and bring a holistic solution to the client and the business

· Maintain industry knowledge to ensure we are at the front of leading accounts

Key Skills & Attributes that we are looking for?

· Relationship management and interpersonal skills

· Sector / Market experience of at least 2 years - Leisure & Hospitality & Commercial Catering/Kitchens

· Extensive experience of Key Account Management within the sector

· Communication, influencing and negotiating skills

· Strategy development and implementation

· Commercial acumen and results driven

· Drive and determination for completing sales opportunities

· Project management

· Presentation skills

· Problem solving and decision making

· Professional and positive approach

· Self motivated

· Self organised

· Strong in building relationships and able to communicate at all levels

· Team player, and able to work on own initiative

· Driving License essential

If the above sounds like you, please get in touch ASAP with your CV and explain why you think you would be a good fit for the role, we are shortlisting for interviews in the next week,

Please contact Lydia at CRS Recruitment for more information.