Account Manager/Client Liaison Officer

Account Manager/Client Liaison Officer

Southwark

Hybrid working 1-2 days in the office

£28-32k

Are you a passionate and skilled Account Manager looking for your next opportunity? Our client, a well-established regulatory organisation, is seeking a professional, dedicated, and professional Account Manager to join their team in Southwark, London.

Responsibilities:

• Build and maintain strong relationships with clients and approved partners
• Act as a point of contact for inquiries
• Regularly communicate with clients to address issues and concerns promptly
• Carry out checks on data
• Collaborate with other departments to tackle problems and find resolutions
• Onboard new approved providers and assist with the application process
• Prepare regular reports
• Request and review documentation
• Maintain a professional service for all stakeholders and represent at external meetings
• Deliver clear and professional communication via phone, email, and chat functionality
• Ensure system records are maintained
• Adhere to GDPR policies at all times.
• Identify areas for process improvement within administration and Customer Service.
• Implement process improvements and assist with

Requirements:

• Previous experience in a client-facing role
• Previous experience of database administration
• Experience in telephone/call handling
• Experience in analysing data sets and reporting findings
• Experience with CRM software for client interactions and data management
• Proficient in Microsoft Office, specifically Excel for data analysis and reporting

In return, our client offers a competitive salary ranging from £28,000 to £32,000 per year, along with a range of benefits including 25 days holiday, up to 8% pension, interest-free season ticket loan, employee assistance programme, and life insurance cover.

If you are enthusiastic, client-focused, and have excellent communication and problem-solving skills, we would love to hear from you. Don't miss out on this exciting opportunity to join a thriving organisation. Apply now!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.