Featured
Account Manager Acteol
Posted 19 April by
The Access Group
Account Manager
**The successful candidate will be based in our London office 1x day a week**
Join the Access Family and see how we make software ideas become a reality!
Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
What are we all about?
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
Who are Acteol?
We are a marketing software company who specialise in enterprise level Single Customer View and CRM solutions. We have a fast growing team who work directly with our clients supporting them with everything from segmentation to campaign delivery and strategy.
Our clients include a wealth of well-known restaurants, we also work with great brands in other sectors such as transport, gyms and gaming.
Key functions
The Account Manager provides proactive support and manages clients' requirements on a day to day basis through the delivery of projects and data. They will have a good understanding of the client's overall data structure and the associated activity which has been implemented to drive additional visits and spend. They should also have an understanding of the broader industry trends in which the clients operate to help advise on new activity to further the results from CRM.
Key skills and tasks
• Form first- class relationships with key stakeholders and be seen as a partner and the go-to person in all things customer data and the system (Atreemo)
• Proactively support clients and your team through project delivery
• Provide client education and training around the use of the Acetol's CRM software
• Troubleshoot technical issues in a quick and controlled manner to ensure a smooth experience for clients
• Support the wider CRM team to ensure there is cross- learning on best practice
• Review CRM performance on a regular basis so that clients fully understand the benefit of using the software and the benefits it delivers.
• Identify opportunities to promote additional modules and/or services to actively grow the account for each client.
• Actively participate in identifying ways to improve processes and the core software, so we have a process of continuous improvement
• Through multi-tasking, you will need to be able to prioritise multiple client requirements to ensure we deliver in a timely manner, from building campaigns to manipulating complex data into a comprehensive report.
• Assist the product team with developing the system and create training documentation
Experience / Background
• Ideal candidate will either come from an agency background or a role where they manage multiple projects at once.
• Knowledge in CRM and/or digital marketing is preferred
• The ability to manage projects end to end is essential
• A working knowledge of excel and being comfortable working with numbers is important as data is at the heart of what we do!
Including the ability to demonstrate the following:
• Be customer focused with a commitment to delivering a quality service
• Possess excellent communication skills with an ability to build rapport at all levels
• Team player with a positive can do attitude
• Have the ability to research and own an issue to resolution
• Effectively plan and organise workloads in line with deadlines, including the ability to keep internal management and customer administration tools up to date at all times
• Possess strong written communication skills with attention to detail
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.
At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for.
We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!
What's holding you back? Come and be part of our Amazing Access Family!
Love Work. Love Life. Be You.
**The successful candidate will be based in our London office 1x day a week**
Join the Access Family and see how we make software ideas become a reality!
Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
What are we all about?
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
Who are Acteol?
We are a marketing software company who specialise in enterprise level Single Customer View and CRM solutions. We have a fast growing team who work directly with our clients supporting them with everything from segmentation to campaign delivery and strategy.
Our clients include a wealth of well-known restaurants, we also work with great brands in other sectors such as transport, gyms and gaming.
Key functions
The Account Manager provides proactive support and manages clients' requirements on a day to day basis through the delivery of projects and data. They will have a good understanding of the client's overall data structure and the associated activity which has been implemented to drive additional visits and spend. They should also have an understanding of the broader industry trends in which the clients operate to help advise on new activity to further the results from CRM.
Key skills and tasks
• Form first- class relationships with key stakeholders and be seen as a partner and the go-to person in all things customer data and the system (Atreemo)
• Proactively support clients and your team through project delivery
• Provide client education and training around the use of the Acetol's CRM software
• Troubleshoot technical issues in a quick and controlled manner to ensure a smooth experience for clients
• Support the wider CRM team to ensure there is cross- learning on best practice
• Review CRM performance on a regular basis so that clients fully understand the benefit of using the software and the benefits it delivers.
• Identify opportunities to promote additional modules and/or services to actively grow the account for each client.
• Actively participate in identifying ways to improve processes and the core software, so we have a process of continuous improvement
• Through multi-tasking, you will need to be able to prioritise multiple client requirements to ensure we deliver in a timely manner, from building campaigns to manipulating complex data into a comprehensive report.
• Assist the product team with developing the system and create training documentation
Experience / Background
• Ideal candidate will either come from an agency background or a role where they manage multiple projects at once.
• Knowledge in CRM and/or digital marketing is preferred
• The ability to manage projects end to end is essential
• A working knowledge of excel and being comfortable working with numbers is important as data is at the heart of what we do!
Including the ability to demonstrate the following:
• Be customer focused with a commitment to delivering a quality service
• Possess excellent communication skills with an ability to build rapport at all levels
• Team player with a positive can do attitude
• Have the ability to research and own an issue to resolution
• Effectively plan and organise workloads in line with deadlines, including the ability to keep internal management and customer administration tools up to date at all times
• Possess strong written communication skills with attention to detail
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.
At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for.
We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!
What's holding you back? Come and be part of our Amazing Access Family!
Love Work. Love Life. Be You.
Reference: 52505406
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