Account Executive

Accounts Executive - Fully office based - Monday to Friday 9-5.30pm Salary £27,000 per annum.

The Job

We are looking to recruit an Accounts Coordinator reporting to the Account Manager. The purpose of the role will be to support by connecting with key business executives and provide professional administrative support and identify improvements.

Responsibilities

• Receive and book in system return items from customers.
• Work across several databases/systems (DPD/Orbit/Service base/Phone check)
• Monitor and pass stock to processing team.
• Monitor and manage quarantined/processed stock (pass to processing team, control salvage stock transfer)
• Perform month end invoicing process and liaise with Accounts department.
• Administrative work: Update & Monitor activity tracker report, daily 'WIP’ reports, manage claims in Orbit.
• Create orders in service base.
• Answer customer support phone line and liaise with customers.
• Liaise with client’s customer care team to support them with information.
• Managing database records, drafting status reports, updating process handbooks.
• Maintaining equipment across department, including scanners, printers, telephone, and other required consumables.

Essential Skills and Attributes

• Administrative skills:

o Excellent due diligence

o Quality focus

o Excellent communication skills both written and oral.

o Research skills.

o Experience in analysing information.

o Ability to prioritise and problem solve.

o Presentation/document skills

• Proficient level of Excel, Word, and Outlook skills
• Previous experience in an administrative role for a minimum of 6 months
• Previous experience in Customer Care role would be preferred but not essential.

Benefits to you

• 20 days holiday (increasing a day per annum on completion of 2 years employment to a maximum of 25 days). Annual leave years entitlement is from 1st January to 31st December.
• Pension Scheme
• Enrolment into the Death in Service Scheme
• Paid breaks twice a day and provide provisions for breakfast and lunch.
• Beverages and fruit at break times
• Employee discount on a mobile handset
• 5 days full sick pay
• All-inclusive Company outings and Christmas events
• £500 referral payment for new staff recommendations (on completion of probationary period)
• Moden and comfortable working environment.