Account Executive Reposessions

Account Executive

Must have previous experinece ideally in Motor Finance

Term:

Permanent

Working hours:

Team:

CollectionandField

Location:

Agile/Bracknellbased

Theteam

TherolesitswithintheCollectionandFieldServicesTeam

Therole

TheroleinvolvesworkingwithintheMotorFinanceRecovery’sdepartment,mainlyassistinganexternalteamof Appointed Representatives in field based vehicle recoveries.

Main responsibilities

• InstructingcaseloadstogeographicallyAppointedRepresentatives
• ActingasagobetweenforLendersandtheircustomersonceacasehasbeenterminatedusinganunderstanding of FCA guidance
• AssessingandreviewinglivecaseloadstoensureaTCFbasedresultforourlender
• Tracingabscondedindividualsandassessingthenextstepsforacase
• Workingwithlocallysourcedexternalrecoverycompaniesandusingskilltomanageabudgettoenableaprofitable outcome for all stake holders
• Answeringinboundcallsandcalling/texting/emailstocustomers
• Aspartofyourrole,youwillberesponsibleforsupportingandpromoting theQualityManagementSystemas guided by Senior Management

Repossession

• Toreviewaccountsandfind thebestroutetoaresultby:
• ChasingArs
• Tracingtraditional-Autotrace,Experian,TraceIQ,

Equifax

• Tracingnon-traditional-Google,linkedin,social
• media,Insolvency,CompaniesHouse
• Calling/Texting/Emailstocustomers
• Chasing/updatingclients
• Vehiclechecks-Cazana/AskMid/Tax&Motchecks
• ANPR
• Vehicletracking
• Locatingcontactdetails
• Callingemploymentdetails
• Reportingvehiclesasstolenwhenrequired
• ReviewingcasesreturnedbyAR’s

Collections

• Arrangingstandardcollectionsswiftly
• Callingrepossessioncasestoconverttocollections
• Arrangingcompounds
• SayinginstantyestoANPR requests
• Arrangingoverseascollectionsandprovidingquotes
• ArrangingAdministrationfleetcollectionsutilising
• transporterstosave costs

Reconnects

• ManagingallreconnectswhethertheybevehiclePRErog,Postvehicleshortfall,
• Propertyarrears,preevictionorarrearsCollectionsandunderstandingeach
• clientsinterpretations
• ReportWritingandevidencegathering
• Instructing Ars
• ChasingArs
• Calling/Text/Emailingcustomers

Administration

Activitiesbelowtobesplitbetweentheteamonadailyrotatingbasis

• Creatingnew cases
• Billing
• Negreports
• RogReports
• RequestingLBAs
• ManagingInbox
• Savingphonecalls
• UpdatingANPRnetwork
• Keeper checks
• VehicleChecks

Additionaltasks

• Inboundphone calls
• AssistingArs
• RespondingtoARmessagesthrough Teams

Skillsand qualifications

• MusthaveagoodunderstandingoftheFCA
• IdeallyheldasimilarpositionwithintheMotorFinanceRecoveriesIndustryeitherasalenderorcollector
• Goodcomputer literacy
• Abilitytoprioritiseandworkwellunderpressure

Wewouldlovetohearfrompeoplewithexperience inAssetRecovery,familiarwithFCAregulationsandexperience as a lender in recoveries or similar.

Weidentifywithcandidateswhoareteamplayersandshowastrongworkethic.

Weprideourselvesonhavingacultureandthetechnologythatlendsitselfwell toagileworkingpracticesandinthis role we expect to offer a mix of office and home working.

Weareavalues-drivenbusiness-ourvaluesareatthecoreofthecompanyandweevaluatehowwebehavein accordance with these values.

Equalopportunities

Equal Opportunities employerpromotingequality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.