Account Director Hard FM

Reference: /MN/14-03/1105/18

Job Title: Account Director (Hard FM)

Salary: Competitive

Working Hours: Monday to Friday - 37.5 hours per week

Location: Glasgow

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Would you be interested to join a leading facilities management company with a reputation for excellence

We are currently recruiting for an Account Director (Hard FM) to join our passionate and driven team based in our Glasgow/Edinburgh office.

The Account Director will have operational and budgetary responsibility for all aspects of contract management and customer relationships, leading and inspiring a contract delivery team in delivering fully encompassed hard service engineering contracts across Scotland. OCS is currently recruiting for an Account Director to join our passionate and driven team, based in Edinburgh or Glasgow.

Your primary responsibilities will include:

• Operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed hard service engineering contracts.
• Provide leadership, inspiration, and control in each aspect of contract delivery.
• Have full budgetary responsibility for allocated contracts.
• Deliver a contract built on leading-edge technical engineering standards, solutions and technology.
• Deliver a contract that achieves 100% statutory compliance, KPI adherence, and critical engineering asset framework to protect and enhance customer assets.
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration.
• Maximise the potential of OCS, leverage relationships and implement solutions that drive productivity and service enhancements.
• Establish contract performance management procedures including targets and reporting mechanisms.
• Provide leadership, inspiration, and control in each aspect of contract delivery across a large estate portfolio nationally.
• Ensure that the contract team are provided with the necessary levels of support from the wider team.

About You:

• Applicant must have the right to work in the UK
• Experience of working in a similar role for a Hard Services / Facilities Management service provider.
• Qualified to degree level or have extensive experience at Senior Management level running hard services and/or facilities management contracts.
• Strong understanding and demonstration of understanding of critical environment infrastructure, capital project delivery and energy management services.
• Strong commercial and financial acumen including the application of NEC4 contracts.
• Demonstrable track record of successfully working with public sector clients.
• A decisive individual with the ability to work well under pressure.
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team.
• Self-motivated and enthusiastic, with good time management and leadership skills.
• A creative thinker, with the ability to develop a solution as well as analyse the problem.

Benefits:

• Salary DOE
• Wide range of retail discounts
• Discounted gym membership
• Join our Cycle to Work scheme
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
• Access to internal Mental Health First Aiders
• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for
• Win monthly Superstar Awards

How to apply

If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!