Account Director - Cruise Retail

Are you a retail professional with significant strategic management experience?

Can you foster excellent relationships, through negotiation and effective collaboration with internal and external stakeholders at all levels, to achieve revenue goals and customer satisfaction?

Do you work well under pressure in a fast-paced environment, providing commercial direction to deliver retail vision and strategy?

If so, the Account Director - Cruise Retail could be a perfect challenge!

About the role:

Due to an internal move, we have a unique and exciting opportunity for an Account Director. The role is responsible for all aspects of the relationship with the cruise line customer. This includes, but isn’t limited to, long-term strategic initiatives ensuring revenue goals and customer satisfaction levels are maintained, whilst ensuring the client relationship is developed to the highest levels, realising the company and cruise line retail vision and strategy. The Account Director is also responsible for ensuring onboard operational excellence, through the landside Account Management team and shipboard retail teams, to deliver world-class service to our cruise customers; achieved through providing commercial direction and a supportive, coaching, and development approach.

To succeed, the achievement of key objectives including leadership, commercial delivery, client (cruise line) relationship, and operational excellence, is critical.

The role is based in Avonmouth and offered on a hybrid working basis - 2/3 days per week. You will also be required to travelnationally and internationally.

Compensation - competitive salary, car allowance, bonus scheme, mobile allowance, pension, 4 x life assurance, healthcare, 25 days leave (including Christmas shutdown), staff product purchase scheme (luxury duty free products).

About you:

• Strategic management experience in a retail or hospitality guest experience environment
• Positive approach, flexible, and thrives in a dynamic high-paced culture, always acting as a brand ambassador
• Excellent relationship building and networking skills, able to influence and negotiate at all levels
• Continuously seeks new commercial opportunities, proactively sharing ideas
• Excellent commercial and financial awareness, utilising professional integrity
• Resourceful and driven approach to challenges, able to work under pressure, showing resilience
• Full driving licence, valid Passport, ability to travel frequently
• Must have an existing right of eligibility to work in the UK

Key Attributes - trust, collaboration, respect, passion, drive, resilience

About us:

Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to 'make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023.

Harding+ is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Harding+.