Accomodation Assistant

The successful candidate will be responsible for providing friendly customer service to staff, students and visitors within the student accommodation building. You will also be responsible for performing administrative duties as well as any ad-hoc tasks.

Due to the nature of the role you will be required on-site 5 days per week as well as occasional weekend work.

Client Details

You will be working for one of the top Universities within London in a great Central location.

Description

The key responsibilities include:

• Ensure that all telephone, email, postal and in person queries are answered quickly and professionally.
• To ensure that the highest standard of customer service is provided to students, guests, and visitors.
• To seamlessly adapt between term time and vacation operations and the differing service level agreements they entail.
• To liaise with Catering and Contractors to ensure a streamlined approach to operating the accommodation.
• To assist with the implementation and ongoing auditing of all Health and Safety procedures.
• To assist with the checking of rooms for damage, prohibited items, unregistered overnight guests and for the purposes of the return of deposit at the end of the year.

Profile

Person Specification:

• Energetic and friendly demeanour.
• Relevant previous experience in a similar working environment, ideally in a residential setting.
• The post holder must have the ability to think on their feet, remaining unflappable in the face of a crisis, and able to apply problem-solving skills quickly and effectively to resolve difficulties.
• Personable, professional, and patient manner, the post holder must manifest a genuine interest in Hall affairs and concern for the general well-being of student residents but also have strong customer-service skills to promote repeat business.

Job Offer

The successful candidate will have the opportunity to work in a fast-paced environment at a top London University, gaining invaluable skills.

This is a temporary position for approximately 5-months in which you will be required to work 5-days on-site as well as occasional weekend work.