Accommodation and Operational Support Assistant

Who are we looking for?

We are looking for a new Accommodation and Operational Support Assistant to join our ONCAMPUS Operations team at Cambridge Education Group.

The role involves the day-to-day administration of accommodation and operational support for the Cambridge Education Group (ONCAMPUS and Managed Campus) portfolio. The role involves responsibility for assisting with the administration of Accommodation and Guardianship bookings for students and that these processes are carried out within turnaround times. The role involves elements of customer service, sales, database & spreadsheet management. Occasional travel may be required.

The role is on full-time, permanent basis. The team is based in Cambridge and working from the office will be expected for at least 2 days per week.

The salary is circa £24,000 per annum + a potential 10% bonus on
performance related to the role

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

Key responsibilities:

• Day-to-day administration of accommodation services through inboxes and phone line within agreed service level commitments
• Data-matching, creating and updating student records
• Pro-active selling of accommodation to reach set targets.
• Attend and occasionally lead on weekly/monthly accommodation calls with providers and study centre colleagues.
• Use of property management software to process enquiries and bookings
• Pre-arrival administration and support for under 18 arrivals with a focus on guardianship
• Providing exceptional customer service to internal colleagues and external clients
• Coordinating payments and invoices for pre-arrival support services
• Work with internal colleagues and external accommodation providers to resolve student issues (accommodation-related and behavioural)

Person Specification & experience we look for:

• Proven delivery of good customer service, preferably to international students (essential)
• Proven experience of administrative work in a fast paced environment (essential)
• Experience of dealing with people in a variety of complex/difficult situations (essential)
• Strong communications skillset (essential)
• Excellent attention to detail (essential)
• Good numeracy and IT skills with a familiarity of Microsoft Office, particularly in Word / Excel (essential)
• Proactive and able to prioritise and manage deadlines effectively (essential)
• Excellent time management and organisational skills (essential)
• Flexibility and willingness to undertake and learn new tasks (essential)
• Cultural sensitivity and an understanding of dealing with clients from international backgrounds (essential)
• Excellent team player, who is happy to assist other members of the team (essential)
• A friendly and professional manner (essential)

What does Cambridge Education Group do?

We offer a wide range of options across our portfolio of global centres, each with its own unique features and qualities, enabling us to meet our students' demands as required.

Whether students choose to study at one of our centres with ONCAMPUS or Castel or complete an online programme through CEG Digital or iheed, Cambridge Education Group promises to help students Achieve More with expert tutors, innovative high-quality content, premium facilities, and the personal service our students deserve. Our students are central to everything that we do.

Why will you love working here?

Working with our teams, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

Benefits

• Private Medical Insurance
• Life Assurance cover
• Perkbox (includes hundreds of discounts)
• Salary sacrifice car leasing Scheme from Tusker
• Salary sacrifice Cycle to Work scheme
• Salary sacrifice Technology Purchasing Scheme
• Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
• Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)
• Social committee - who organise social events across the Company

Pension - Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday - Enhanced holiday of 25 days plus U.K bank Holidays.