1st Line Helpdesk Support

Location: Three Legged Cross

Salary: £22,308-£24,000 pa DOE

Hours: 8.30am-5pm Mon-Fri

Benefits: 23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension.

PLEASE NOTE DUE TO THE LOCATION OF THIS ROLE YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT.

Aspire Jobs are working with our telecoms and IT solutions client who are now looking to recruit a 1st line customer Services Assistant to join their growing team. They are a well-established company who offer full training for the suitable candidate.

This 1st Line Customer Services Assistant role will suit someone who is tech savvy, who is willing to learn, has strong customer service skills, who has exceptional attention to detail, administration and time management skills. Ideally you will have some interest in Technology and electronic products and if you have some telecoms/technical know-how then even better. If you have worked within any sort of telecoms/IT company, then you could be a great fit for this role. You will be willing to learn and will be given lots of training but you should be IT computer literate with a good telephone manner.

Working as part of the 1st line Helpdesk support team, this is a key role supporting and working closely with customers and the Team. The main focus will be responding to customer requests and queries to maximise customer satisfaction. Areas of work will range from dealing with billing and technical issues on the products, trouble shooting, maintaining customer data, resolving invoice queries, raising sales invoices and other general duties. The individual will be expected to have a mature proactive response to the role, enjoy helping customers and have a real passion to drive the business forward.

The successful candidate will

• Understand technology / telecoms
• Good customer servicer experience
• Have strong attention to detail
• Have good time management skills
• Have good administration skills
• Be PC literate
• Confident and polite telephone manner
• Be a team player
• Be highly organised
• You will need to be proactive in your approach
• Have the ability to multi task

This is a great opportunity to get your foot in the door and start a career within IT and Telecoms.