Remote Software Support Specialist
Our client, part of a global technology group with around 12,000 employees and over 100 locations worldwide, is known for its passionate, innovative, and collaborative workforce. With a strong entrepreneurial spirit, the company provides a unique range of proven end-to-end logistics technologies, suitable for businesses of all sizes and growth strategies. We are now looking for a motivated Remote Software Support Specialist to join their busy, growing, and successful team. Remote Software Support Specialist Germany or Austria - 100% home office based following initial onboarding in Germany. €65-75K plus excellent benefits package. To be successful in this role: You will be a confident individual with excellent knowledge of Oracle and MySQL along with fluency in German language and proficiency in English, both written and spoken. Other requirements for this role include: Completed vocational training as an IT specialist, a degree in computer science, or similar qualificationsGood knowledge of Windows operating systems (servers and clients), with basic Linux experience being a plusTeam player with strong communication and customer service skillsAbility to manage complex systems and work well in a remote teamPrevious software support experience is a plusUnderstanding of warehouse management systems is a plusMust live in Germany or Austria Job role and responsibilities: Provide remote support for software productsSupport warehouse management systems and logistics process software for customers globally through remote maintenanceAct as a technical contact, receiving and diagnosing error messages from customers, conducting error analysis, and resolving issues using remote maintenance toolsDocument service cases in a ticket system and contribute to the company knowledge database Benefits: Combines the benefits of a mid-sized company with the perks of a large corporationA growing, future-oriented industry with career development opportunitiesTax-free benefits for purchasing goods or services, discounted lunch optionsExtensive fully remote work possibilitiesModern IT equipmentBranded workwear and professional toolsMonthly employee offers through a discount portalCompany pension schemes, holiday and Christmas bonuses, special leave, and milestone paymentsBusiness bike - also available for a family memberIncreased expense allowance for business tripsFinancial support for on-call duties
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