Average Support Advisor salary in the UK

Customer Service Advisor - York - £23 - 25k - Excellent benefits Hours of work: between Monday – Friday 08:30 am – 6:00 pm (3 different shifts to choose from), plus 1 in 6 Saturdays working 09:00 am – 15:00 pm (time is given back in lieu usually the following Friday). Option for hybrid working after probation. Our client, an international service provider based in the York Ring Road are currently looking to recruit for a Customer Service Advisor to join their established team. This role is a blend of technical support and customer service where you will have a first-hand role in enabling customers to get the most out of the product. Every day is different, with the opportunity to take ownership of issues through to fruition. This role would suit someone who has a passion to learn, is a collaborator, and looking to continue growing their career. Key Responsibilities: Responsible for being first point of contact.Managing client contact via phone and email, aiming to resolve 90% of issues and queries on the same day.Remotely logging in to the client site to fix common faults or directing the client to resolve the fault themselves.Take ownership of issues ensuring complete customer satisfaction, consulting with subject matter experts and the wider development team when required.Attending client visits may become a part of the role.Educate new and existing clients on the product via video calls and conferences.Assist with process improvement, offering new concepts and ideas to benefit the team and company.Once fully trained, assist with training and mentoring new starters. The successful candidate will have: A full UK driving license desirable not essential.Strong and clear communication skills, both written and verbal.The ability to work well as a collaborator as well as an individual.A positive attitude to work and a desire to develop their skillset.An interest in gaining exposure to innovative technologies.The ability to work well under pressure to deadlines without compromising on quality. In return, you will receive fantastic benefits. Learning and development opportunities.A positive, collaborative working environment.Regular salary reviews.Quarterly socials.Holidays starting at 25 days, increasing up to 30 days, 1 day for each year of service.Vitality Health.Life Assurance Policy.Pension scheme.Pool/ Table Tennis available in the office.On-site parking.Pizza Thursdays on the last Thursday of the month.Cycle to Work Scheme. If this sound of interest don't hesitate in applying as the client can interview immediately!

Senior Parent Support Advisor Service care Solution are currently recruiting for a Senior Parent Support Advisor in Enfield The Senior Parent Support Advisor will join the Early Help Service team and will be responsible for offering support and advice to families to prevent family breakdown and the involvement of statutory services. Main Responsibilities As a Senior Parent Support Advisor, you will be responsible for: Working in partnership with families offering listening, advice and guidance in order to develop and enhance parenting skills.Delivering evidence-based parenting programmes to a defined client group.Completing assessments using the Early Help Framework and Signs of Safety model to make appropriate referrals to other services.Taking on the role of the Lead Professional, co-ordinating services in the Team Around the Family (TAF) acting as the single point of contact, when required. To work in partnership with relevant professionals in statutory and non-statutory organisationsSupporting families who do not meet the thresholds that trigger the involvement of specialist services. Requirements: NVQ level 3 qualification or equivalent in the field of Child Care, Education, HealthTo have significant experience of direct work with children young people and their families in the family home or in the community.Enhanced DBS Working with Service Care Solutions comes with many benefits, including: A specialist consultant within an experience and dedicated recruitment teamExcellent rates of payPayroll services twice a week If you are interested in the Senior Parent Support Advisor role, or know of anyone who may be, please contact Emma at Service Care Solutions on or email Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Job Specification Position: Financial Support Advisor Location: Chester (Site Based Role) Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained) Contract: Permanent Salary: £NEG DOE + Annual Bonus and Company Benefits HR GO recritment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible. Responsibilities: Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date.Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place. Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances.Identify, recognize and work with customers whose circumstances are often vulnerable.Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved. Where applicable signpost customers to relevant non-for-profit organizations for support and adviceWork towards achieving daily and monthly targets both individually and as a team. Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.Raise any procedural, departmental risks and concerns in line with company process and escalation routes. Skills/Experience: Previous call centre or collections experience (desirable), and full training will be providedWorking knowledge of Microsoft Office applicationsBasic IT skillsGood communication skills (written and verbal)A team playerPositive attitudeFlexible in approachAbility to work to tight deadlines This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis. Due to the nature of the role, these will be subject to a DBS and Credit Check. Please do not hesitate to contact me for further information on or email