Sales Progressor
We are seeking a proactive, organised, and customer-centric Sales Progressor to join our busy Mercedes-Benz dealership team in Dartford. This is an excellent opportunity for someone who enjoys coordinating sales processes, delivering exceptional customer service, and supporting the wider sales operation..Why Join Hedin Automotive?Hedin Automotive is a well-established Mercedes-Benz partner with a strong presence across the region. We pride ourselves on delivering premium customer experiences and providing colleagues with a supportive, inclusive and development-focused workplace.Role Overview – Sales ProgressorAs a Sales Progressor , you will be responsible for managing the administrative and logistical processes that support vehicle sales. You will work closely with the Sales Team, and Logistics to monitor and progress orders, share updates, and ensure vehicles are delivered on time and to the expected standard.Main Responsibilities – Sales ProgressorMaintain regular, professional communication with the Sales Team to update them on order status, delivery timescales and any required actionsCoordinate with Sales Consultants, Aftersales, and Parts to prepare vehicles for handoverProactively identify potential delays or issues and escalate to the Sales Manager with recommended actionsHandle queries sensitively and professionally, including escalation of concerns to the appropriate manager for resolutionContribute to continuous improvement of sales progression processes, documentation and internal communicationsIdeal Candidate Profile – Sales ProgressorPrevious experience in a dealership sales support, administration or progression role, ideally within a franchised automotive environmentExcellent organisational skills with the ability to manage multiple tasks and priorities in a fast-paced environmentStrong written and verbal communication skills with a customer-centric approachProficient with CRM and DMS systems; confident in using Microsoft Office applicationsAttention to detail and commitment to accuracyAbility to work collaboratively across teams and build effective working relationshipsProblem-solving mindset and a proactive approach to resolving issuesRight to work in the UK and full UK manual driving licence preferredRole SummaryLocation: Mercedes-Benz and smart – DartfordWorking Hours: Full-time, typically 45 hours per week 8am to 6pmWhat We Offer – Rewards and BenefitsCompetitive salary and benefits package25 days’ annual leave plus bank holidaysGenerous staff discounts on Mercedes-Benz vehicles and accessoriesEmployee assistance programme and wellbeing supportLife insurance, pension scheme and long service recognitionCycle to Work scheme and other retail/ leisure discountsOpportunities for training, development and career progression within Hedin AutomotiveIf you are organised, communicative and enthusiastic about delivering a seamless sales experience for our customers, we would like to hear from you. Please apply today to join our team at Hedin Automotive Mercedes-Benz Dartford.
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