Personal Injury Specialist
Personal Injury Specialist Job Type: Full Time, Permanent Location: Haywards Heath, Manchester Salary: £32,000 - £35,000 DOE per annum + Benefits Hours: 4 days work from home and just 1 day in the office (after 3 months probation period - subject to your performance) The Role Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services. Are you a specialist in the field of handling complex personal injury claims? Perhaps you have also settled Scottish and Irish claims to enhance your expertise and knowledge? Looking for the next step up? Well look no further! We’re on the lookout for a skilled and experienced Personal Injury Specialist to join our clients growing organisation in either Salford Quays, Manchester or Haywards Heath, West Sussex. It’s all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships. Key Responsibilities Own and manage a portfolio, of moderately complex Personal Injury, third party motor claims and associated damage claims, as defined below; within own agreed authority levels of up to £55,000:Vulnerable Road User Claims; Pedestrians, motor cyclists, bicyclesSpecific KYO Claimant solicitorsInitial fraud concern cases, if not retained by Fraud, e.g., LVIModerate bodily injury claims and psychological traumaClaims managed within the Personal Injury Claims PortalsScottish & Northern Ireland Jurisdiction ClaimsManage and negotiate (a small caseload) of development files outside own authority limit on strict referral to Senior Personal injury SpecialistsEnsure all files are reserved accurately and liability is agreed within existing case law and accident circumstancesResponsible for ensuring the reserves fully reflect the level of damages on each fileProcess and authorise claim payments as required within personal authoritiesEffectively negotiate with customers, suppliers, and all relevant Third-Party representativesProactive management, assessment and sign off all litigation including tracking trends and identifying process improvementsEnsure any bodily injury claims which exceed the large loss criteria are reviewed and promptly reported to our Large Loss teamEnsure all continuous improvement ideas are raised via the Team leader or Technical LeadIdentify and champion potential fraudulent claims and participates in internal audit activityAct as a mentor, buddy and referral point to our Personal Injury HandlersAssist colleagues with new starter trainingDevelop and maintain effective relationships with colleagues and business partnersCarry out duties, activities and tasks as directed within the Customer and Operations pillarEnsure compliance with Company Policies, Values and guidelines at all times Skills and Qualifications Investigative mindset: Our clients personal injury cases will involve gathering facts, studying legal documents, and conducting detailed investigations. Being adept at research helps build a solid claims case.Excellent Communication: As a personal injury specialist, you’ll interact with clients, insurance companies, and Claimant solicitors. Effective communication is essential for conveying information clearly.Analytical: You’ll need to analyse complex situations, assess evidence, and make informed decisions. An analytical approach helps in evaluating complex PI claims.Negotiation: Negotiating settlements with insurance companies or other parties is a common aspect of personal injury work. Being a skilled negotiator is key.Deadline driven: Timeliness is essential in legal matters. Personal injury specialists must manage deadlines for filing documents, responding to inquiries, and meeting requirements of a claim.Thorough and effective communication skills, both verbal and writtenStrong Negotiation and influencing skillsExcellent time management and organisation skillsGood assertive skillsAuditing and coaching skillsAbility to act as a mentor/develop other and detect training needs.Ability to identify areas of business improvement. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website where you can complete your application.
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