Average Performance Analyst salary in Basingstoke

Reassured Ltd is the largest non-advised life insurance intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Manchester, Bristol, Bournemouth and Chester. We launched our new Advised business offering in 2021 and continue to grow our sales and support teams across the entire business this year. We arrange over 15,000 new customer life insurance policies per month with leading sales conversions and customer satisfaction metrics. The business is outbound, B2C sales from internet generated customer enquiries. About the role The Business Analyst aligns business needs with technical capabilities within an Agile framework. They act as the liaison between team members, understanding product requirements and translating them for the team to create valuable and workable product features. The Business Analyst will perform duties such as user story creation, defining acceptance criteria, backlog refinement and supporting the team in achieving sprint goals. The role will also require the candidate to interrogate our data estate in order to support and inform the business on the impact a specific change will have. Essential Experience, Skills and Knowledge Proven experience operating in a Business Analyst role, developing business requirements and technical specification documentationExperience working in a Financial Services company or working within a regulatory environmentAn understanding of the stages and cycles of software developmentExperienced in using JIRA & ConfluenceCompetent technical knowledgeTechnical understanding - ability to take an operational requirement and develop a user story that the development team can design a technical approach/solutionCollaboration - ability to collaborate with multiple stakeholders within Operational areas and IT development teams. Required to collaborate within a distinct Project Team when key deliveries are underway.Stakeholder management - ability to manage multiple stakeholders from different areas of the business. Confident when working with Executives.Adaptability - must be dynamic and able to adapt quickly to changes in prioritisation, requirements and Product Owner direction.Problem solving - ability to support any problems with a positive mindset and a make suggestion to how problems can be overcome whilst considering operational and technical limitations.Critical thinking - analyse information from various sources, discern underlying needs and design effective mock-ups / wireframes to support business/technical outcomes.Documentation - Ability to deliver quality documentation, including risk and benefits of the proposed solution and initial wireframes or diagrams

Our vision at Sovereign Network Group is to have a positive and lasting impact on our customers lives by offering them safe high-quality homes and connectedcommunities. We do this by shaping our services around ourcustomer, ensuring we deliver right first time, whilst championingour values of being kind, inclusive, ambitious, responsible, and collaborative. We have a fantastic opportunity to join ourCustomer Resource Planning Team as a CustomerPlanning Analyst. Based out of our head office in Basingstoke you'll combine home and office working to ensure a positive work / life balance. Resource Planning is key to ensure ourCustomeroperations teams are equipped to deal with day to day Customer demands, as ourCustomerPlanning Analyst, you'll support both front and back office teams withperformancedata and insights, creating and developingvisually appealing and easy-to-understand KPI dashboards which improve workflow and efficiency. You'll be responsible for maintaining the integrity of ourhistoricaldata and will need to be able to interpret and analyse short and midterm trends; communicating these withstakeholders in data led discussions to influence value drivendecision making. Key Responsibilities: Create and develop insightful KPI dashboards for both front and back office teams.Alignment of all available, skilled resource to meet Customer Demand through the optimised planning of colleague shift patterns & activity to protect service.Provide pro-active analysis that influence operationaldecisions, evaluateperformance, identify areas of underperformance and suggesting improvementopportunities.Complete robust impact analysis on all projects or changes highlighting the impacts to both overall performance and ourcustomer's journey. Maintain historicaldata, reviewing and sharing short to midterm changes with relevant stakeholders as and when required.Collaboratewithstakeholders both within Customer Service Management Centre and the wider business to share knowledge, best practice, and accurate data. The ideal candidate will have: Excellent analytical, planning & organisational skillsThe ability to engage effectivelywith and influence key stakeholdersExperience in improving productivityperformanceExperience creating and developingperformance dashboards that have driven change or improvements in a team or organisationAbility to propose creative solutions that drive continuousimprovementSelf-driven and highly motivatedExperience with using Excel.Experience withCalabrio WFM or similar Workforce ManagementPlanning Tool What you can expect from us: We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: £450 yearly flexible benefit pot to use against benefits of your choiceFlexible working25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)A chance to buy or sell holiday as part of our flexible benefits packageA generous pension scheme matching up to 12%Life cover as soon as you join usYou will be a part of ourRecognition scheme where you can be gifted retail vouchersA range of wellbeing discounts including Gym MembershipsA wide selection of other benefits available It's an exciting time to be joining Sovereign Network Group so if you're looking for a new opportunity then we'd love to hear from you!

Marketing Data Analyst to Drive Growth with a Leading SaaS Company My client is a well-established and growing global B2B SaaS business with a strong track record and an impressive global client list. This a greenfield opportunity perfect for an ambitious Marketing Data Analyst looking to make a significant impact within a fast-paced environment and working very closely with the senior leadership team, being part of transforming how they currently use data in the business. Experience using Power BI and working with Data in a marketing context is essential. Working Days/Hours: Standard working hours are Monday through Friday, 9 am-5:30 pm, with some flexibility. Employees are expected to work in the office in Basingstoke for three days per week, with flexibility on which three days. Location: The office is based in Basingstoke, across from the train station. Underground parking is available onsite. THE MARKETING DATA ANALYST ROLE RESPONSIBILITIES WILL INCLUDE: Analysing and attributing the impact of various marketing initiatives on overall business performanceEvaluating the performance of different marketing channels and assessing effectiveness against KPIsForecasting and projecting outcomes of future marketing campaigns using statistical methodsIntegrating data from platforms like Marketo and Salesforce into analysis and visualisation toolsDeveloping dashboards to track key marketing metrics and provide actionable insightsCollaborating cross-functionally to provide data-driven recommendations to teams THE IDEAL MARKETING DATA ANALYST WILL HAVE: Ideally, a degree in Marketing, Statistics, Mathematics, Economics or a related field or equivalent.Proven experience in marketing data analysis Strong skills in Excel, PowerBI and expertise in data visualisationThe ability to translate complex data into insights for non-technical stakeholdersDemonstrable experience with Salesforce and reporting tools like MarketoExcellent analytical abilities and a keen eye for detail WHY JOIN AS THEIR MARKETING DATA ANALYST? Play a crucial role in driving data-driven decision-making for a renowned SaaS leaderWork with innovative tools and leading-edge tactics at the forefront of B2B marketingCollaborate in a diverse, global culture focused on achieving the best outcomesOpportunity for hybrid/remote working and an attractive compensation package Armstrong Lloyd is a marketing specialist recruitment services provider. We specialise in the B2B SaaS space and have a variety of similar roles available. We offer a personal service to ensure the best possible outcome. arketo is a plus.